About this role
What You'll Be Doing
The EMS Training Instructor is primarily responsible for the delivery of instructional content to support the overall educational mission of the Wake County Emergency Medical Services (EMS) department. The EMS Training Instructor will provide support for training, continuing education and re-credentialing for all providers within the Wake County EMS System. This support of training and education will include direct delivery of education through traditional and non-traditional methods, evaluating program effectiveness, maintaining accurate records, analyzing data and research, and assisting the EMS Supervisors-Training (i.e. Training Captains).
The EMS Training Instructor should be fully capable of effectively delivering a variety of content to a diverse population of students ranging in age, experience, background, and learning styles. The EMS Training Instructor will need to have strong interpersonal skills, problem solving skills, and self-initiative.
Key Responsibilities:
- Understand and practice our mission statement of Prompt, Compassionate and Clinically Excellent Care
- Deliver instruction and train employees, students, faculty, and partners by providing information, including appropriate procedures, practices and/or the operation of equipment
- Evaluate system needs through review of education requirements, student feedback and clinical research
- Administer education programs and activities to include managing resources, time and students
- Grade student work
- Counsel students regarding progress and mentor students
- Use formative and summative assessment techniques to improve learning
- Evaluate student performance through direct observation and review of performance reports
- Enforce policies, protocols and standards
- Effectively and respectfully communicate to individuals and groups in both written and verbal form as it relates to education, training and re-credentialing
- Develop and strengthen relationships through communication with external and internal partners and customers regarding education and training
- Effectively utilize software and hardware for instructional purposes to include biomedical equipment, simulation tools and audio-visual equipment
Other Responsibilities:
- Participate in community outreach and public events
- Participate in various department specific committees
- Staff the Emergency Operations Center or support departmental and county response to unusual events
PLEASE NOTE: ***A criminal background and driving record check will be conducted, and pre-employment drug test is required.***
About Our Team
Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county’s 12 local municipalities. We have well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 140,000 requests for 911 EMS services in 2025. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.
The Basics (Required Education and Experience)
- Associate's degree
- No specific experience required
- Certification as a North Carolina Emergency Medical Technician Paramedic
- NC Office of EMS (NCOEMS) Level 1 Instructor Credential or the ability to obtain within six months of hire
- EMS Instructor Methodology or National Association of EMS Educators Level 1 Course or be able to obtain within six months
- Valid Driver’s License and “safe” driving record
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
- One year of experience instructing emergency medical services
- NC Office of EMS (NCOEMS) Level 1 Instructor Credential
How Will We Know You're 'The One'?
- Ability to select and use training and instructional methods and procedures appropriate for the situation
- Ability to demonstrate excellence in critical thinking, communication and conflict resolution
- Ability to demonstrate a commitment to internal and external customer service and excellence during all communications
- Ability to effectively send, receive and respond to requests while maintaining a high level of confidentiality
- Attention to detail, project and time management skills and the ability to manage multiple priorities
- Ability to maintain knowledge of Wake County EMS System treatment protocols, procedures and Wake County EMS operating guidelines
- Ability to remain familiar with emergency and prehospital medical care
- Ability to communicate with others including a variety of cultures, backgrounds, ages, and education levels to convey information effectively
- Excellent professional presentation skills
About This Position
Location: Emergency Services Education Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri with availability during evenings, weekends and holidays as needed.
Hiring Range: 36.75 - 47.78
Market Range: 36.75 - 58.80
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 11/15/2026
What Makes Wake Great
Equal Opportunity Statement
Background Check Statement
Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
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