About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties and Responsibilities:
Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
Supervise agents while in their training period.
Develop non-classroom communication and training materials
Coordinate New Hire, Progression & Enhancement Training activity
Assess participant and class performance
Participate in minor client interaction (include effective curriculum feedback and client visits)
Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications:
College degree or equivalent experience
Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
Strong oral and written communication skills
Demonstrated ability in classroom leadership, classroom management, classroom organization.
1-2 years of training experience
Must have telco training experience
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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