About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Summary
The IT Support Specialist provides technical assistance and support to VXI GLOBAL HOLDINGS BV (PHILIPPINES) employees for hardware, software, and network-related issues, ensuring minimal downtime and optimal system performance.
Job Responsibilities
Provide first and second-level technical support for internal users via phone, email, and in-person, troubleshooting a wide range of IT problems.
Install, configure, and maintain computer hardware, operating systems, and applications (e.g., desktops, laptops, printers, peripherals, Microsoft Office suite).
Diagnose and resolve network connectivity issues, including LAN, WLAN, and VPN.
Manage user accounts and permissions in Active Directory and other relevant systems.
Perform regular system maintenance, updates, and backups to ensure data integrity and security.
Document IT support requests, resolutions, and procedures in a ticketing system.
Escalate complex issues to senior IT staff or relevant vendors when necessary.
Assist in the deployment of new hardware and software.
Conduct basic IT training for end-users as needed.
Adhere to IT policies, procedures, and security best practices.
Job Qualifications**
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 2-3 years of experience in an IT support role, preferably in a BPO or call center environment.
Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office applications.
Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
Experience with Active Directory user and group management.
Proven ability to troubleshoot hardware issues (desktops, laptops, printers).
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Customer-service oriented with a patient and professional demeanor.
Ability to work independently and as part of a team in a fast-paced environment.
* Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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