Field Application Engineer, UK - Reconeyez
About this role
Company Description
At Reconeyez, powered by VOSKER, we are redefining remote surveillance. Our solar-powered, cellular-connected security solutions are designed for environments where traditional systems fall short — delivering reliable, intelligent monitoring for construction sites, critical infrastructure, and remote assets. As we continue to expand our presence in the UK., we are looking for a Field Application Engineer to join our growing team. This is a highly impactful, customer-facing role at the intersection of technical expertise, customer success, and sales support.
Job Description
- Deliver technical training, product demonstrations, and onboarding for dealers and integration partners
- Support field deployments, including pilot programs and high-profile installations
- Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems
- Diagnose and resolve complex technical issues across hardware connectivity, and software
- Act as a technical escalation point and coordinate with internal teams
- Partner with Sales to support pre-sales activities and customer presentations
- Provide hands-on support when required while guiding partners
- Gather and communicate customer feedback to Product and Engineering
- Maintain documentation in Pipedrive and Atlassian tools
- Travel extensively (~50%) across the UK.
Qualifications
What Success Looks Like
- Dealer growth and repeat business
- Successful deployments and integrations
- Reduced onboarding friction and faster issue resolution
- Positive partner feedback
- Contributions to product improvement
What You Bring
- 3+ years in a technical, customer-facing role
- Experience with hardware systems and networking
- Familiarity with VMS or monitoring platforms
- Experience with integrations and troubleshooting
- Strong problem-solving and communication skills
Additional Information
Bonus
• Experience in physical security industry
• Exposure to LTE/networking equipment
• Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace
Who You Are
• Commercially aware technician
• Independent and hands-on
• Customer-focused and relationship-driven
• Comfortable in a growing, evolving environment
Why Join Reconeyez, powered by VOSKER
• Be part of a growing UK business
• Work with innovative remote security technology
• Build and shape the Field Engineering function
• High autonomy and growth opportunities
Company at a glance
VOSKER is a leading Canadian technology company specializing in advanced surveillance solutions. We make it our mission to empower our clients with state-of-the-art surveillance technology that ensures peace of mind and enhances safety. We believe that everyone should have access to top-quality monitoring solutions that are both effective and user-friendly.
Driven by a passion for excellence, we continually push the boundaries of innovation in the surveillance industry. Leveraging cutting-edge technologies like cellular networks, artificial intelligence, and cloud computing, we deliver unrivaled performance and reliability.
As we continue to evolve and innovate, we invite you to connect with us on LinkedIn to stay up to date with our latest product releases, industry insights, and latest job openings. Join us in our mission to redefine the surveillance landscape and make the world a safer place with VOSKER.
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VOSKER est une entreprise technologique canadienne spécialisée dans les solutions de surveillance avancées. Notre mission est d'offrir à nos clients une technologie de surveillance de pointe qui assure la tranquillité d'esprit et augmente la sécurité. Nous sommes convaincus que tous devraient avoir accès à des solutions de surveillance de qualité, à la fois efficaces et conviviales.
Animés par une passion pour l'excellence, nous repoussons continuellement les limites de l'innovation dans l'industrie de la surveillance. Tirant parti des technologies de pointe telles que les réseaux cellulaires, l'intelligence artificielle et l'infonuagique, nous offrons des performances et une fiabilité inégalées.
Alors que nous continuons d'évoluer et d'innover, joignez-vous à notre communauté LinkedIn pour rester au courant de nos lancements de produits, des dernières nouvelles sur l'industrie et de nos ouvertures de postes. Embarquez avez nous dans notre mission de redéfinir le monde de la surveillance à distance et de rendre le monde plus sûr avec VOSKER.
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