About this role
Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of skilled technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary:
Visual Edge IT is seeking a highly organized and technically skilled Systems Administrator to support our Managed Services Operations team. In this role, you'll be responsible for administering the critical platforms that power our nationwide managed services organization, ensuring our tools, systems, and integrations remain secure, reliable, and optimized for operational excellence.
This position is ideal for someone who enjoys working behind the scenes to improve efficiency, automate processes, maintain platform health, and support the teams that deliver exceptional service to our customers. You'll collaborate with operations, cybersecurity, engineering, vendors, and leadership while helping drive continuous improvement across our managed services environment.
Roles and Responsibilities
- Administering user accounts, role-based permissions, multi-factor authentication (MFA), and tenant configurations across key Managed Services platforms including SentinelOne, Adlumin, Auvik, Liongard, ConnectWise, IT Glue, Microsoft 365, and other operational systems.
- Maintaining platform health through consistent governance of tenant configurations, asset organization, tagging standards, documentation, and system administration best practices.
- Supporting the complete lifecycle of platform agents, including onboarding, offboarding, deployment validation, integrations, automation workflows, and telemetry monitoring.
- Managing user provisioning, licensing, permission requests, and system configuration changes to ensure secure and efficient platform operations.
- Creating recurring operational, security, compliance, asset, and customer-facing reports that provide valuable insights to leadership and clients.
- Supporting the configuration, maintenance, and troubleshooting of integrations between Managed Services platforms and business systems.
- Developing and maintaining standard operating procedures, knowledge base articles, platform documentation, and administration guides that improve consistency and operational efficiency.
- Preparing platform metrics, operational reporting, and customer-specific data for monthly, quarterly, and annual business reviews.
- Serving as a key operational liaison between internal teams, vendors, security partners, and managed service providers to coordinate escalations, platform changes, and issue resolution.
- Participating in continuous improvement initiatives focused on automation, reporting, platform optimization, and operational scalability.
- Assisting with the testing, implementation, and rollout of new tools, features, and platform enhancements that strengthen our Managed Services Operations.
Required Skills / Experience
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or a related field, or equivalent professional experience.
- 3–5 years of experience administering enterprise IT systems, managed services platforms, security solutions, or business applications.
- Experience managing multiple enterprise SaaS platforms within a fast-paced IT or Managed Services environment.
- Strong understanding of identity management, user provisioning, role-based access control, licensing, tenant administration, and security best practices.
- Experience creating technical documentation, operational procedures, and knowledge base content.
- Excellent analytical, troubleshooting, organizational, and problem-solving skills.
- Strong communication skills with the ability to collaborate across technical and business teams.
- A proactive mindset with a passion for automation, process improvement, and operational excellence.
Preferred Experience
- Microsoft 365 Administration, including user management, licensing, security policies, and tenant administration, along with experience supporting enterprise collaboration environments.
- ConnectWise Manage, IT Glue, Liongard, or Auvik, with a strong understanding of managed services operations, documentation standards, automation, and infrastructure visibility.
- SentinelOne, Adlumin, or other cybersecurity platforms, including experience supporting endpoint protection, monitoring, security operations, and platform administration.
- Experience working within a Managed Services Provider (MSP) or Managed Security Services Provider (MSSP) environment, supporting multiple customers while balancing operational efficiency, security, and service excellence.
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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