About this role
WHO WE ARE
We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
Work with us – and be part of something bigger than banking.
In exchange for your time and talents, we offer generous benefits, including:
- Retirement benefits – pension plan, 401(k) with employer match
- Excellent health benefits – medical, dental, vision, and supplemental coverage
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
- 10+ paid holidays per year
- Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
- Employee recognition program
...and more!
At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
ABOUT THE POSITION
Position Title:
Position Overview: Visions Federal Credit Union is seeking a detail-oriented Mortgage Loan Processor to support the origination and servicing of first and second mortgage loans. In this role, you will help ensure mortgage files are accurate, complete, and prepared for the next step in the lending process while providing responsive support to members, attorneys, vendors, and internal partners.
Position Type: Full-Time (40 hours/week). Regular shifts include Monday to Friday 8:00AM - 5:00PM. Occasional Saturdays as needed.
Compensation Range: $20.00/hr. - $23.50/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills
Location: Position is on-site at our Corporate Headquarters in Endwell, NY.
What you’ll do in this role:
- Support mortgage loan creation by reviewing closing documentation, updating reportable loan fields, funding newly originated loans, and creating escrow accounts.
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Ensure mortgage discharges are processed accurately and in compliance with all regulatory requirements following receipt of final loan payment.
- Manage mortgage escrow activity, including tax and insurance payments, payment research, issue resolution, shortfall review, and annual escrow analysis.
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Coordinate with third-party vendors to obtain insurance premium and tax amounts for escrow disbursements, while identifying opportunities to improve efficiency and streamline the process.
- Serve as a helpful point of contact for members, attorneys’ offices, vendors, and internal teams while researching and resolving mortgage-related questions.
- Provide departmental backup support and contribute to a collaborative, inclusive, and service-focused team environment.
What success looks like:
- Mortgage files are processed accurately, efficiently, and in alignment with internal procedures and regulatory requirements final receipt of loan payment.
- Members, attorneys, vendors, and internal partners receive timely, professional, and helpful support.
- Escrow and servicing activities are completed with strong attention to detail and follow-through.
- You adapt effectively to changing priorities while maintaining confidentiality, organization, and service excellence.
WHAT WE'RE LOOKING FOR
Minimum qualifications:
- High school diploma and 1–3 years of member/customer service and computer experience required.
- Proficiency with Microsoft Office and standard office equipment required.
- Strong communication, interpersonal, time management, and organizational skills.
- Ability to work independently and collaboratively, manage competing priorities, and maintain a high level of accuracy.
Preferred qualifications:
- Associate degree preferred.
- NMLS certification and Notary license preferred.
- Equivalent combinations of education and experience may be considered.
At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
MISSION AND VALUES
Our mission is to MAKE VISIONS MATTER.
- To our members, we will provide value and relevance.
- To our employees, we will be a premier organization and provide opportunities for career advancement.
- To our community, we will be a leader and provide a positive impact.
At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.
We make Visions matter. You can, too. #ClaimYourSeat
LEARN MORE
Click a link to learn about:
If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected].
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