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Manager – Sales & Aftersales Quality Control

Location
Hanoi
Workplace
On-site
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About this role

  • Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.
  • Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.
  • Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.
  • Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.
  • Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
  • Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.
  • Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.
  • Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.
  • Manage departmental planning, budgeting, resource allocation, and project execution.
  • Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.
  • Coach, develop, and lead team members to build a high-performing quality organization.


    • Requirements

    Education

    • Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.

    Experience

    • Minimum 8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.
    • At least 3 years of people management or team leadership experience.
    • Experience in the automotive OEM industry or managing dealer networks is highly preferred.

    Technical Skills

    • Quality Management Systems
    • Operational Audit & Compliance
    • Investigation & Fraud Detection
    • Root Cause Analysis (RCA)
    • Corrective & Preventive Action (CAPA)
    • Risk Management & Internal Control
    • Data Analytics, Power BI, Advanced Excel
    • Project & Stakeholder Management

    Leadership Competencies

    • Strategic thinking
    • Decision-making and problem-solving
    • Leadership and coaching
    • Cross-functional collaboration
    • Change management
    • Strong communication and influencing skills

    Languages

    • Business-level English.

    Preferred Qualifications

    • ISO 9001 Lead/Internal Auditor
    • IATF 16949 Auditor
    • Lean Six Sigma Green Belt / Black Belt
    • Certified Quality Engineer (CQE)
    • Certified Internal Auditor (CIA)


    Benefits

    At VinFast, we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.

    • Competitive salary package with annual performance review and bonus.
    • Comprehensive health insurance for employees.
    • Professional development through technical, leadership, and international training programs.
    • Opportunity to work in a fast-growing global automotive company with exposure to international markets.
    • Career advancement opportunities within a dynamic and high-performance organization.
    • Collaborative, innovative, and results-driven working environment.
    • Annual health check-up and employee wellness programs.
    • Company-sponsored team building and employee engagement activities.
    • Paid annual leave and public holidays in accordance with company policy and local labor regulations.
    • Other attractive benefits in accordance with VinFast's compensation and benefits policies.


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    Top Benefits

    • Competitive salary package
    • Annual performance review
    • Annual performance bonus
    • Comprehensive health insurance
    • Professional development
    • International training programs
    • Annual health check-up
    • Employee wellness programs
    • Company-sponsored team building
    • Paid annual leave
    • Public holidays