About this role
Description
Village Plumbing, Air and Electric has been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work. We are currently hiring a Customer Service Representative, one of the most important positions with our company. Our CSR's are first point of contact when our customers call, so we are seeking energetic an enthusiastic Call Center Representative to join our team.
Responsibilities:
Answer phones and book service calls for Plumbing, HVAC and Electrical
Document and update customer records based on interactions
Handle customer inquires and complaints with advanced conflict resolution skills
Promote additional services by recognizing opportunities to up-sell accounts
Call out to existing VPP customers to schedule maintenance checks
Offer VPP (Village Partner Plan) to callers when applicable
Requirements
Two years of customer service experience in a call center
Positive and professional demeanor
Ability to build rapport with clients quickly
Exceptional written and verbal communication skills
Ability to prioritize and multitask
Proven ability to meet and exceed call quotas
Proficiency with necessary technology, including computers, software applications, phone systems
Service Titan experience a plus!
Previous experience in Plumbing, Electric or HVAC industry preferred
Ability to work flexible schedules which includes some weekends and evenings up to 8:00 PM.
* Bilingual-Spanish a big plus!
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