Sr.Manager, SRE (SRE, SLI/ SLO, monitoring, automation)
About this role
The Manager, SRE will lead reliability and automation efforts for a focused set of Vertafore products or platforms (e.g., AMS360 & Sagitta OR CI/CD platform services). This role ensures operational excellence through SLIs/SLOs, monitoring, and automation, while managing a team of engineers.
Key Responsibilities
- Product Reliability
- Own SLIs/SLOs and monitoring for assigned products or platforms.
- Implement observability tools and dashboards for proactive performance management.
- CI/CD & Automation
- Manage build/release pipelines and provisioning automation for assigned scope.
- Reduce operational toil through scripting and automation-first practices.
- Incident Response
- Lead on-call rotations; ensure timely resolution and root cause analysis.
- Collaboration
- Work with Directors and VP, SRE to align reliability initiatives with organizational goals.
- Partner with Cloud Ops for infrastructure readiness and patching coordination.
- Team Development
- Mentor engineers; foster a culture of reliability and continuous improvement.
Qualifications
- 12+ years in SRE or DevOps roles
- Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy).
- Strong AWS and Infrastructure-as-Code skills.
- Excellent incident management and communication skills.
Company at a glance
We believe insurance is about relationships. And technology should only make them stronger.
We exist to empower independent agents, carriers, and MGAs. To drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today.
Since our inception, we’ve been the technology backbone of the insurance industry. We began punching cards for independent agents over 50 years ago and turned this passion for technology into a relentless pursuit. Born of human-centric purpose, we empower our customers with the technology to garner trust.
Built to adapt, we equip the insurance channel for the future—transforming business and relationships along the way. Where others see opposition, we see opportunity. To look ahead. To modernize. To prepare our customers for what’s next—because we’re always thinking about it. Always innovating. Always building. Always creating.
Quite simply...we love insurance. Because behind every policy—is a person. And we’re obsessed with powering the spirit of our industry.
Vertafore. Powering your possible.
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