Sr.Manager, SRE (SRE, SLI/ SLO, monitoring, automation)

The Manager, SRE will lead reliability and automation efforts for a focused set of Vertafore products or platforms (e.g., AMS360 & Sagitta OR CI/CD platform services). This role ensures operational excellence through SLIs/SLOs, monitoring, and automation, while managing a team of engineers.

Key Responsibilities

• Product Reliability
  • Own SLIs/SLOs and monitoring for assigned products or platforms.
  • Implement observability tools and dashboards for proactive performance management.
• CI/CD & Automation
  • Manage build/release pipelines and provisioning automation for assigned scope.
  • Reduce operational toil through scripting and automation-first practices.
• Incident Response
  • Lead on-call rotations; ensure timely resolution and root cause analysis.
• Collaboration
  • Work with Directors and VP, SRE to align reliability initiatives with organizational goals.
  • Partner with Cloud Ops for infrastructure readiness and patching coordination.
• Team Development
  • Mentor engineers; foster a culture of reliability and continuous improvement.

Qualifications

• 14+ years in SRE or DevOps roles
• Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy).
• Strong AWS and Infrastructure-as-Code skills.
• Excellent incident management and communication skills.