Customer Solutions Professional

HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE

Job Purpose:

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities:

● Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
● Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
● Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
● Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
● Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
● Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
● Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs
● Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Additional Responsibilities & Qualifications:

● Able to plan, organize, and prioritize with minimal supervision.
● Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
● Proficient computer and technical skills.
● Decision-making skills and independent judgment.
● Ability to manage customer challenges in a professional and decisive manner.
● Customer service experience preferred.

Work Experience:

● 1-3 years of related job experience.

Education:

● High School Diploma/GED

● Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.