About this role
Job DetailsJob Location: Sea World San Antonio - San Antonio, TX 78251Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Up to 25%Job Shift: Any/VariableJob Category: ManagementWork doesn't have to be boring, come have fun with us!
WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
ENJOY GREAT BENEFITS!
HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account
ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more
WHAT YOU'LL DO
As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.
Responsibilities
Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort
Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
Ensures compliance to all company and customers' safety standards
Exhibits excellent customer service to address service issues or concerns
Completes and manages budgets and costs associated with servicing and maintaining equipment
Forecasts and control labor cost on a weekly, monthly, and annual basis
Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
Ensures staff maintains a professional appearance by adhering to dress code policy
Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines
#Venuplushp
QualificationsREQUIREMENTS
Bachelor's degree required (Business, Logistics, Engineering, etc.) or 4+ years of Management experience preferably in the Amusement Industry or related field
Detailed oriented and process driven with excellent management skills
Excellent verbal and written communication skills
Demonstrates a professional attitude in a fast-paced environment
Tech-savvy and mechanically inclined
Delivers exceptional customer service with a professional demeanor
Proficient in Microsoft Office products
Able to work a flexible schedule including nights, weekends, and/or holidays
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