Internal Service Advisor

Internal Service Advisor

Vandergriff Chevrolet | Arlington, TX

Job Summary

Vandergriff Chevrolet is seeking an experienced, detail-oriented Internal Service Advisor to oversee the reconditioning process for new and pre-owned inventory. This position works directly with the Used Car Manager, Sales Department, Service Department, Parts Department, Body Shop, and vendors to ensure vehicles are repaired, reconditioned, and frontline-ready while meeting quality, budget, and timeline expectations.

Compensation

$22.00 - $30.00 per hour + performance incentives

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Paid Training
• Career Advancement Opportunities
• Professional Team Environment

Essential Duties & Responsibilities

• Inspect incoming trade-ins, auction purchases, and inventory vehicles to determine reconditioning needs.
• Open, manage, and close internal repair orders (ROs) using CDK.
• Utilize V-Auto to prioritize inventory based on age, market conditions, and sales needs.
• Schedule and monitor vehicle reconditioning through Xtime and dealership workflow processes.
• Write accurate repair orders for technicians, detailing required repairs and reconditioning needs.
• Coordinate repairs with Service, Parts, Collision Center, Detail Department, and outside vendors.
• Review technician inspections and repair recommendations for accuracy and completeness.
• Obtain approvals for additional repairs and communicate recommendations to management.
• Track parts availability and work closely with the Parts Department to minimize downtime.
• Ensure all safety recalls, emissions inspections, state inspections, and required maintenance are completed.
• Monitor vehicle status daily and provide updates to Sales Managers and dealership leadership.
• Maintain vehicle reconditioning budgets and identify opportunities to control costs.
• Prioritize inventory to reduce days-to-line and improve inventory turn rates.
• Coordinate transportation, sublet repairs, paintless dent repair, glass replacement, wheel repair, and other vendor services.
• Verify completion of multi-point inspections and quality control processes.
• Ensure vehicles meet Vandergriff Chevrolet standards before being placed into inventory.
• Resolve production delays and workflow bottlenecks to keep inventory moving efficiently.
• Maintain detailed records and reporting within dealership management systems.
• Follow all dealership policies, manufacturer standards, and compliance requirements.

Qualifications

• Previous dealership experience required.
• Previous Internal Service Advisor, Service Advisor, Recon Manager, Inventory Manager, or similar experience preferred.
• Working knowledge of CDK Dealer Services, Xtime, and vAuto required.
• Strong understanding of automotive maintenance, repair, and reconditioning processes.
• Ability to interpret technician recommendations and repair estimates.
• Excellent communication, follow-up, and organizational skills.
• Ability to prioritize multiple vehicles and deadlines in a fast-paced environment.
• Strong computer and data-entry skills.
• Valid driver's license with an acceptable driving record.

Preferred Qualifications

• Chevrolet, GM, or franchise dealership experience.
• Experience managing used vehicle reconditioning workflows.
• Knowledge of inventory turn, recon budgeting, and inventory management best practices.

Why Join Vandergriff Chevrolet?

At Vandergriff Chevrolet, you'll play a vital role in keeping inventory production moving efficiently while supporting one of the top-performing Chevrolet dealerships in North Texas. If you're experienced with CDK, Xtime, and V-Auto and thrive in a high-volume dealership environment, we'd love to hear from you.

Apply today and join the Vandergriff Chevrolet team!

Vandergriff Chevrolet is an Equal Opportunity Employer.