Case Manager

Job DetailsLevel: ExperiencedJob Location: USVETS Los Angeles - Los Angeles, CA 90015Position Type: Full TimeEducation Level: High SchoolSalary Range: $21.78 - $27.23 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Admin - ClericalCase Manager I

This position reports directly to the Program Coordinator or Director of Behavioral Health at U.S.VETS. With supervision, the Case Manager I is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients’ needs.

FLSA Classification: Non-Exempt

Responsibilities

For Case Managers of all U.S.VETS Programs:

Under supervision of Case Manager III, Program Coordinator, or Clinical Director, assists with assessing veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
Facilitates client intake process and compiles client files for the program and teammates, ensuring all program eligibility documentation is complete
With supervision, collaborates with clients to complete Individual Action Plans (IAP) that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
Assists all Case Managers in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
Reviews and documents updates for IAPs on a monthly basis
Completes timely discharge summaries that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
Assists in quality management activities, data collection, and preparing reports
With supervision, facilitates client life skills classes
Assists in providing specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
Conducts random drug and alcohol screenings of clients
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
Documents client referrals for services
Attends scheduled team meetings and trainings
Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
Performs other duties as required
Staff who have a valid driver’s license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation

Additional Program-Specific Duties

U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housi.ng, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program, that have additional program-specific duties as outlined below.

For Case Managers working with Transitional Housing Clients:

Focuses on providing case management services that result in clients transitioning to permanent housing
Assists with ensuring clients are accounted for daily through contact, bed check, and/or daily sign-in logs
Assists with monitoring program rent/participant fee compliance to assist clients in prioritizing housing
Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, assists with locating housing units in the community that meet clients’ needs

For Case Managers working with Permanent Housing Clients:

Focuses on providing case management services that result in clients obtaining and maintaining permanent housing
For programs with scattered-site permanent housing, assists with locating housing units in the community that meet clients’ needs
For programs that serve families with dependent children, assists with ensuring that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

For Case Managers working with Workforce Clients

Assists with Workforce Program Assessment and Enrollment processes
With supervision, works with clients to develop an Individual Employment Development Plan, assesses, alleviates, and reduces any barriers to employment, assists the veteran with the planning of short-term and long-term employment goals to include education and training goals
Assists with providing individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services
With supervision, facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.
Assists with making presentations of clients’ employment backgrounds to prospective employers
Learns and maintains knowledge of community employment agencies and procedures, along with any assisting with modifications to those procedures

For Case Managers working with SSVF Clients

May report directly to the SSVF Team Leader if applicable
Conducts rapid rehousing and homeless prevention services for veterans and their families
Under supervision, works with clients to develop a Housing Stability Plan
Provides case management services to family members in the veteran household
Conducts home visits to provide case management services
Assists with ensuring that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
Assists with maintaining compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS
Assists in rapidly placing homeless veteran families into housing
Under supervision, conducts Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units
Assists with coordinating with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program

For Case Manager working with Incarcerated Veterans Transition Program (IVTP):

Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison
Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals

Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services
Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.
Makes presentations of clients’ employment backgrounds to prospective employers
Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures
When clients are currently incarcerated, meetings and classes will be conducted in the jail/prison
Ability to pass background for clearance into jails/prisons
Preferred experience working with clients transitioning from jail/prison

QualificationsRequirements

High School Diploma required
One year of experience in social services or related field preferred
Experience working with homeless and/or veterans preferred
Certification in Substance Abuse Counseling preferred
Experience facilitating support groups preferred
Strong oral and written communication skills
Professional manner and appearance
Ability to work independently and within a team
Ability to take direction
Ability to work effectively with diverse group of clients, staff, and community members
Computer proficient in Microsoft Office and Internet
Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course