Senior Manager - Ops Excellence
About this role
About Job
At Multiplier, we are seeking a Director of Ops Excellence to join our team and drive operational transformation across the organization. This role is pivotal in building a robust global operations engine that can scale effectively while maintaining operational excellence. You will be part of the founding team of BizOps and Operational Excellence, focused on creating systems and processes that prevent issues before they occur.
This is a unique opportunity to architect scale at one of the fastest-growing global employment and payroll platforms. You will work closely with various departments, including Operations, Product, Engineering, and Finance, to redesign workflows, eliminate cross-functional blind spots, and ensure a seamless operational experience for our clients and stakeholders.
Skills & Qualification
High ownership mindset to drive initiatives independently and take accountability for outcomes
Deep work orientation with a focus on detailed process investigations and improvements
Structured thinker with a systems-oriented mindset to standardize SOPs and process architecture
Strong bias for execution, ensuring timely delivery of operational transformation initiatives
Exceptional at process mapping and root cause analysis to uncover operational inefficiencies
Ability to operate comfortably in ambiguity, navigating and resolving complex challenges
Experience in documentation and data-driven operational problem solving to enhance workflow efficiency
Background in BizOps, Strategy & Operations, or operational excellence-driven environments
Responsibilities
Conduct deep dives into payroll, customer success, finance operations, and more to identify structural weaknesses and redesign workflows
Rebuild and standardize operational SOPs, creating process documentation and operational governance frameworks that are scalable and repeatable globally
Develop a structured operational risk framework to identify single points of failure, compliance exposures, and design prevention mechanisms
Identify opportunities for automation, workflow redesign, and productivity improvements to drive operational transformation across the company
Act as a cross-functional leader, collaborating with Product, Engineering, Finance, and Compliance teams to ensure seamless strategy execution
Drive initiatives that reduce operational incidents, improve payroll reliability, and create risk visibility across workflows
Elevate Multiplier into a world-class operational organization by implementing scalable operational governance and automation initiatives
Company at a glance
Work is global. Now the infrastructure is, too.
Multiplier is the Global Exchange for Work that companies rely on to hire, manage, and pay global teams.
Our Employer of Record (EOR), Contractor of Record (COR), and Global Payroll are built on owned entities, native payroll engines, in-house compliance expertise, and integrated payments. That infrastructure empowers companies to scale into 160+ countries, talent to access life-changing opportunities, and countries to participate in the global economy.
2,700+ companies. $2 billion+ in cross-border wages. Founded in 2020 to build a world without limits.
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