About this role
Job DetailsJob Location: Pima - Business Office Main - Tucson, AZ 85704Position Type: Full TimeEducation Level: Bachelors DegreeJob Category: Other PositionsUS Heart and Vascular is in need of a Medical Office Manager-Patient Experience Manager to join our team at Pima Heart and Vascular in Tucson AZ
Responsibilities
Oversee the operational aspects of all designated central support center functions (schedulers, medical records)
Establishes and implements training programs for all central support staff
Provides general leadership over, and ensures completion of, all daily Support Center operations and functions and monitors same or next day openings to assist in filling and best utilizing all provider schedules
Works closely with leadership team and physicians to address any reported patient issues by conducting research and providing follow up/resolution
Compiles Support Center related metrics and accordingly makes appropriate workflow adjustments
Manages the Quality Payment Program – Merit-based Incentive Payment System (MIPS)
Identifies trends in volume and call flow to drive efficiency and assigns/ schedules staffing to accommodate peak volume days/times
Collects, measures, and analyzes patient, staff and provider sentiment data and feedback to identify areas for improvement.
Requirements
Bachelor’s degree in healthcare administration, business administration or a related field
Minimum 5 years of progressive healthcare leadership experience required
Demonstrated success to drive patient experience
Familiarity with EMR and/or Electronic Practice Management systems and technologies required
Proficiency in Microsoft Office suite; expertise in analyzing data or statistics to identify trends and opportunities for improvement needed
Ability to lead and manage a team, establish clear expectations, and meet deadlines while acting as a patient and employee advocate
Excellent leadership, organizational, and motivational skills necessary
High level of flexibility and adaptability to consistently changing work environments
Strong critical thinking and problem-solving skills a must
Ability to read, interpret and analyze reports
Why Choose Us?
Comprehensive benefits package
Monday-Friday schedule
About Tucson, AZ
Tucson offers stunning desert landscapes, mountain views, and over 300 days of sunshine. It’s a haven for outdoor lovers, with great hiking, biking, and national parks. The cost of living is lower than in other Arizona cities, and the arts, dining, and community scene are vibrant.
Qualifications
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