About this role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We are UPS, the world's largest package delivery company and we are looking for Customer Service to join our Customer Service department/Head Offices at Koropi (on site job)
Main responsibilities
Handle incoming calls for pick up, track and trace, service guarantees & service
information, export shipments exception and other enquiries, in professional manner,
with objective to provide quality telephone customer service.
Understand UPS service, product, systems and procedures
Identify and record customer concern or issues
Recommend solutions about service concerns to management
Identify potential needs of customers and submit sales leads
Work at the Customers Reception Desk partially and be the first point of contact for our customers providing exceptional service, managing customers' inquiries and ensuring positive customer experience.
Qualifications
Prior experience in customer service will be considered as a plus
Computer skills (CRM systems) and ability to use office equipment are required
Fluency in Greek and English is a must
Be flexible and able to work under pressure
Be Patient, with a Friendly approach and Can-do attitude
Problem solving skills & able to follow procedures
What we Offer:
- Work 5 Days / week: Monday to Friday ( free weekends)
- Competitive Salary
- Private Life & Health Insurance plan (under contract turn to perm)
- Full training to help you perform at your best.This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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