Director of Campaign Operations & Communications

Job DetailsLevel: ExperiencedJob Location: Headquarters - Atlanta, GA 30303Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Up to 25%Job Shift: AnyJob Category: Nonprofit - Social ServicesORGANIZATIONAL OVERVIEW

United Way of Greater Atlanta (UWGA) is in the midst of transformational change, pursuing new strategies to grow revenue and expand impact across the region. UWGA’s mission is to bring together people and resources to drive sustainable and equitable improvements in the well-being of children, families, and individuals across Greater Atlanta.

Through its bold vision to triple unrestricted revenue by 2029, UWGA is positioning itself as a best-in-class investor in child well-being, advancing solutions that eliminate barriers tied to zip code and drive long-term community impact.

DEPARTMENT OVERVIEW

The Multi-Year Campaign team plays a central role in UWGA’s fundraising strategy, leading donor engagement, campaign execution, and philanthropic partnerships. The team works collaboratively across Development, Marketing, Finance, and Executive Leadership to align strategy, messaging, and operations in support of a multi-year aspirational giving campaign.

JOB SUMMARY

The Director of Campaign Operations & Communications is a key leadership position within the multi-year campaign team, responsible for advancing the campaign strategy established by the Vice President of Multi-Year Giving. This role leads the development and execution of campaign communications, collaborates closely with Marketing and Communications on campaign messaging and visibility, and oversees the creation of executive communications, donor-facing materials, proposals, reports, and other strategic deliverables that support campaign success.

Working in close partnership with the Vice President of Multi-Year Giving, the Director helps align campaign priorities, strengthen donor engagement strategies, and ensure the consistent delivery of high-quality communications and materials that advance campaign objectives. The role is focused on high-impact initiatives, including proposal development, executive positioning, campaign storytelling, stakeholder communications, and enhancing campaign visibility among donors, volunteers, and community partners.

In addition, the Director provides strategic oversight of campaign operations and implementation activities carried out by the Assistant Director, ensuring effective coordination, operational excellence, and seamless execution across all campaign functions. This position serves as a critical bridge between strategy and execution, helping to drive campaign momentum, donor engagement, and overall fundraising success.
Qualifications and Ideal candidateCORE RESPONSIBILITIES

Campaign Strategy & Leadership

Build and manage campaign timelines and workplans aligned with strategic priorities

Assign and manage priorities within project management systems

Monitor progress toward campaign milestones and goals

Identify, escalate, and resolve high-level risks and roadblocks

Maintain visibility into campaign progress for leadership

Communications Development & Content Strategy

Draft donor communications, including emails, outreach messages, and executive correspondence

Write and edit proposals and proposal-related materials

Develop one-pagers, briefing memos, and talking points in partnership with marketing

Create presentations for Board of Directors, Executive Leadership, and donor meetings

Draft stewardship and recognition materials

Ensure consistency and alignment of messaging across all campaign materials

Lead review and approval processes for communications deliverables

Executive Office & Leadership Coordination

Serve as primary liaison between Vice President, Executive Office, and campaign leadership

Draft communications on behalf of senior leadership

Prepare and finalize executive briefing materials for donor engagement and/or solicitation visits

Ensure leadership preparedness for meetings, solicitations, and engagements

Track status of high-priority donor interactions and deliverables

Donor Engagement & Proposal Development

Own and finalize the full proposal lifecycle

Align donor communications with campaign priorities and strategy

Develop stewardship plans and donor-facing materials

Guide donor engagement approaches in collaboration with PGOs/PRMs

Assemble and refine proposals based on inputs from fundraisers

Events & Campaign Experiences

Develop run-of-show and event narrative

Draft event communications and messaging

Ensure alignment between events and broader campaign goals

Campaign Data & Performance Oversight

Define campaign reporting priorities and data needs

Review campaign performance data to identify trends and insights

Partner with VP to guide forecasting and strategic decision-making

SOPs & Process Design

Develop and define standard operating procedures for campaign execution

Identify and drive improvements to workflows and processes

Establish standards for documentation, reporting, and operations