About this role
Please note this position has a compensation range of $18.00-$22.00 per hour.
Position Summary: This position under general supervision, operates as part of the care team performing a variety of non-patient facing functions including, processing referrals, biologics processing, and other duties regarding patient visits.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Other duties may be assigned.
• Provides customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Works incoming referrals logs and contacts patients to schedule appointments.
• Work closely with all members of the clinical team to provide high quality, efficient care to patients and their families
• Communicate directly and indirectly with the Provider in order to appropriately coordinate patient care.
• Discuss patient concerns over the phone and/or via the electronic health record.
• Communicate lab & other test results to patients per protocol.
• Manage and monitor the biologics process for applicable patients
• Communicate adjustments or changes in treatment plans to patient as instructed by Provider.
• Provide patient education as directed per protocol.
Experience Requirements
• Minimum one-year experience in a clinical environment
• Ability to take direction and collaborate and work with other staff
Education, Licensure & Certification Requirements
• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred
Knowledge, Skills and Abilities Requirements
• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?