Front Desk
About this role
We Empower the Fighting Spirit in You!
GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
Warmly greets members and guests as they enter and leave the club.
Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
Checks in members and verifies membership; signs up members for group fit or ultimate classes.
Registers prospective members and directs them to the membership department.
Addresses members’ questions or direct them to the appropriate individual for better assistance.
Sells supplements, apparel and other UFC Gym retail items to members.
Rings up purchases on the point of sales system and provides accurate change.
Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding special club events.
Immediately reports or escalates to management any unsafe conditions or emergency situations.
Administrative
Keeps front desk and lobby neat and clean at all times.
Performs opening and closing procedures for the front desk, as assigned.
Attends monthly meetings or other scheduled meetings.
Assist with inventory or product pricing, as needed.
Calls all past due members regarding late dues and down payments.
ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
Must be energetic and possess a very friendly, outgoing personality and positive attitude.
Possess strong interpersonal and communication skills, including telephone etiquette.
Possess a strong customer service focus.
Understands and follows oral and written instructions.
Able to multi-task and perform tasks with accuracy and attention to detail.
Must be a team player and possess a can-do attitude.
Adhere to meal and rest break periods and must clock in and out for all shift times.
Minimum certifications/educational level:
High school diploma or GED required.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
Minimum experience:
Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
Experience with multiple phone lines preferred.
Basic computer skills.
Physical Requirements:
Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 25 pounds.
Ability to stand and remain on your feet for a full shift.
Benefits:
- Employee discounts
- Free uniforms
- Health insurance for eligible employees
- Opportunity for advancement
- Training & development
Benefits:
- Bonus based on performance for eligible employees
- Competitive salary
- Dental insurance for eligible employees
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance for eligible employees
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance for eligible employees
- Wellness resources
Apply today! We respond to all applications!
Company at a glance
UFC GYM is the global leader in MMA-inspired fitness. Train Different in 150 locations around the world.
Rooted in authenticity, UFC GYM is an extension of the Ultimate Fighting Championship® and proud to make the training programs and benefits of elite MMA athletes accessible to all, regardless of age or athletic ability. The company was founded in alliance with New Evolution Ventures™ (NeV), developers of many of the world’s most successful fitness brands.
For more information, visit www.ufcgym.com or explore career opportunities at www.ufcgym.com/careers.
Founded2009
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryWellness and Fitness Services
Location
Town of North Hempstead, New York, United States
Websiteufcgym.com
LinkedInLinkedIn
Top Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
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