About this role
Job DetailsJob Location: Scottsdale, AZ 85255Position Type: Full TimeSalary Range: $31.25 HourlyJob Summary:
Work as part of a team to review and monitor recordings of sales transactions for compliance. Support the Sales team by sending alerts and reminders to contact clients that have called or emailed. Review orders and approve transactions are ready for processing. Provide information to Media and Marketing team on customer feedback on inbound calls. This is an in-office position, work from home is not available at this time.
Responsibilities
Review recorded sales & verification calls to ensure compliance with company policies.
Review voicemail messages left for Sales and ensured follow-up
Verify orders when volume is high
Learn all processes within department
Review orders from start to finish to ensure accuracy
Process requests from Sales to update customer records
Back-up Receptionist position for breaks on occasion
Other duties & special projects as assigned
QualificationsEducation
College degree preferred but not required
High School Diploma (or equivalent) required
Experience
Previous QA experience preferred; minimum 1 year customer service experience required.
Qualifications
Customer service skills
Strong attention to detail while maintaining focus on overall quality of work
Excellent phone etiquette
Ability to effectively communicate in writing
Mid-level proficiency in Microsoft Word, Excel & Outlook
Proficient typing at least 60 wpm
Minimum 2 years of clerical work experience
Experience in a Quality Assurance or Compliance position a plus
Skills
Excellent listening skills
Works well independently and in a team
Well organized
Solves problems effectively
Excellent communication skills
Basic computer skills
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