Manager, Clinical Services

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

Assists the TWC Director in providing strategic leadership and oversight of the Tyndale Wellness Centre and its mandate of facilitating wellness to Tyndale and the external community through direct psychotherapy and other related services, partnering with church communities / Christian organizations in meeting the wellness needs of their ministries, providing professional development programming and contributing to the field of research. 

PRIMARY RESPONSIBILITIES

Leadership 

• Develops policies and procedures related to clinical aspects of the services to student and community clients as well as supervision 
• Ensures clinical practices adhere to the standards of the regulatory college for psychotherapy and other applicable professional organizations 
• Provides leadership in recruiting, developing, and supervising interns, and assists in recruiting and supervising independent contract therapists who serve both students and the public. 
• Stays current on areas relevant to the position and psychotherapy field; attends professional development activities and training relevant to position 
• Responsible for development, update, implementation and training PRISM database and on-line clinical services and other technology resources in collaboration with Tyndale IT department and consistent with CRPO and Tyndale standards. 
• Manages the effective development, delivery, and evaluation of required services for specific programs (such as MDiv Counseling majors and the D.Min program), supervises the clinicians in these programs, and liaises with the academic coordinators.
• Assists in the development, monitoring and provision of services for emergency/crisis session clients or persons who “drop in” for services. 
• Assists the Director in developing programming and services, strategic direction for the department, creating and maintaining effective services for students, and preparing assessments, reports and recommendations for re-structuring process and implementing approved changes. 
• Oversees ongoing development, update, implementation and training of PRISM database and on-line clinical services and other technology resources in collaboration with Tyndale IT department and consistent with CRPO and Tyndale standards. 
• Represents / substitutes for the Director as required 

Intake and Placement 

• Assists in the development, training, implementation and management of new or amendments to the intake system for student and community clients 

Clinical Supervision 

• Oversees clinical supervision of therapists 
• Ensures department follows standards set by AAMFT/CACFT and CRPO for clinical supervision and supervisors-in-training. 
• Brings to clinical supervision knowledge of the leading current and historical therapeutic models and the ability to work with them and an understanding of and ability to help therapists develop in the “safe and effective use of self” within their psychotherapeutic work. 

Other Activities 

• Oversees collection and organization of statistical data needed for reports, research, etc. development. 
• Maintains a clinical caseload consistent with contract 

Marketing and Promotion of Programs and Services 

• Assists in elevating the profile and community awareness of programs and services, working closely with the Director and Administrative Supervisor 
• Promotes students’ services within Tyndale to various programs, classes 

Revenue Generation and Budget Management 

• Provides ideas for and feedback on revenue-generating activities of the department to sustain and advance operations. 
• Contributes to preparing an annual budget with projected revenue from all sources and direct expenses, with the goal not only of cost recovery but supplemental reserves for new initiatives or unanticipated developments. 

Tyndale Institution 

• Represents the department at other staff and Tyndale community events. Contributes to periodic reports and updates of programs and services, upon request, to boards/departments within Tyndale. 

POSITION QUALIFICATIONS

a) Education 

• Graduate degree in clinical counselling/psychotherapy/marriage and family therapy. 
• Maintains membership in good standing with the College of Registered Psychotherapist of Ontario (CRPO) as a Registered Psychotherapist (RP). Qualified to supervise RPs and students working toward registration or are registered with the CRPO. 
• Member in good standing with the American Association of Marriage and Family Therapy (AAMFT) as a Clinical Fellow and Approved Supervisor and / or member in good standing with the Canadian Association for Couple and Family Therapy (CACFT). Qualified to be a Supervisor Mentor. 

b) Experience 

• Exemplary record of psychotherapy experience and supervision 
• Administrative skills needed for management position (e.g. computer skills, financial skills, some knowledge of statistics and research). 
• Experience as an intern, volunteer therapist, supervisor, and/or consultant with Tyndale Wellness Centre preferred. 
• Graduate or professor of Tyndale MDiv (Counselling) program an asset 
• Minimum of 4 years related experience. 
• Current knowledge of and adherence to the CRPO and AAMFT/CACFT Code of Ethics, psychotherapy jurisprudence, and standards of practice related to therapy and supervision. 

c) Skills and Abilities 

• Excellent organizational, administrative, time management and problem-solving skills 
• Strong interpersonal and communications skills   
• Ability to work in fast-paced environment and prioritize tasks to meet multiple deadlines and emergency situations 
• Ability to provide clinical and administrative services both online and in person 

d) Personal Characteristics 

• Team player with proven ability to work collaboratively, as well as independently 
• Adaptable, strong work ethic, positive, friendly and compassionate 
• Conduct self with professionalism and tact 
• Detail oriented; diligent with the ability to meet deadlines
• Able to maintain strict confidentiality 
• Able to respond quickly and appropriately when crisis/emergency situations arise. Help promote client/student, staff and personal safety 
• A keen desire to serve family, church, work and community. 
• A commitment to Tyndale’s mission, values, Statement of Faith and Community Standards. 

Physical and Mental Demands 

• General office environment and equipment; working in a confidential area with noise filters. 
• Range from low to moderate levels of stress depending on challenging circumstances, people, timelines, assignments

Salary Range: $33,000 to $36,000

How to Apply

External candidates can apply for the position at the External Career Centre. While we thank all those interested, only those selected for an interview will be contacted.

Internal candidates can https://workforcenow.adp.com/theme/admin.html" rel="noopener noreferrer" style="box-sizing:border-box;outline:none;--tw-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;color:rgb(50, 79, 165);font-weight:400;text-decoration:none;font-size:14px">apply on ADP Workforce Now through the Career Centre. The Career Centre can be accessed through the path Myself > Talent > Career Centre.