Housekeeping Coordinator

About the Job

We are seeking a detail-oriented and organized Housekeeping Coordinator to support the daily operations of the housekeeping department at The Seagate Hotel. This role is essential in ensuring efficient communication, coordination, and follow-through across departments to maintain the highest level of service delivery. The ideal candidate thrives in a fast-paced environment and plays a key role in supporting housekeeping operations through effective scheduling, reporting, and guest service coordination.

What You Do:

• Coordinate daily housekeeping operations, including room assignments, status updates, and prioritization of cleaning schedules
• Generate and review operational reports, including room status, sold-out reports, and discrepant room tracking
• Create daily boards and assign room attendants, inspectors, and house attendants using systems such as ALICE
• Serve as the primary point of contact for the housekeeping ticketing system, dispatching and tracking requests
• Act as a liaison between Housekeeping, Front Office, Engineering, Laundry, and other departments
• Answer and respond to internal and external guest calls, ensuring prompt and professional service
• Document and resolve room discrepancies in coordination with the Front Desk
• Maintain accurate records, logs, and administrative reports in a timely manner
• Process guest and operational requests, delegating tasks efficiently to appropriate team members
• Communicate operational updates and concerns to leadership and assist in resolving day-to-day issues
• Support the Director of Housekeeping and assist with supervisory coverage when needed
• Assist in coordinating daily housekeeping activities, including inspections, evening service, and special requests
• Maintain knowledge of hotel outlets, services, and operating hours to assist guests effectively
• Monitor and support inventory processes, including supplies and uniform distribution
• Follow all health and safety standards, reporting hazards, incidents, and maintenance issues promptly
• Support the housekeeping team in maintaining clean and organized work and public areas
• Perform other duties as assigned

What You Bring to the Table:

• Previous experience in housekeeping, hotel operations, or administrative coordination preferred 
• Strong organizational and multitasking skills with attention to detail 
• Excellent communication and interpersonal skills with a guest-focused mindset 
• Ability to work efficiently in a fast-paced, team-oriented environment 
• Experience with hotel systems such as ALICE, HMS, or similar platforms preferred 
• Proficiency in basic computer applications and reporting tools 
• Ability to problem-solve and manage multiple priorities with accuracy and professionalism 
• Flexibility to work varied shifts, including days, evenings, weekends, and holidays 
• Ability to sit, stand, and walk for extended periods 
• Ability to lift, push, pull, and carry up to 50 pounds