Enrollment Services Coordinator

Regional Tuition Rate Program Administration

• Administer the operational components of the Regional Tuition Rate program, including eligibility review, documentation verification, student communications, and appeals processing.

• Review residency-related documentation and determine eligibility in accordance with institutional policies and procedures.

• Monitor and maintain accurate tuition coding within Slate and PeopleSoft.

• Conduct routine audits to ensure compliance and data integrity.

• Serve as the primary point of contact for students and families regarding regional tuition eligibility and requirements.

• Collaborate with Financial Aid, Student & University Billing, the Registrar's Office, and Information Technology to resolve student issues and ensure consistent policy implementation.

• Prepare reports, track program outcomes, and recommend process improvements.

Enrollment Services Front Desk & Customer Service

• Serve as the receptionist and first point of contact for prospective students, current students, families, and visitors within the Enrollment Services building.

• Provide exceptional customer service through in-person, phone, and email interactions.

• Function as a one-stop resource by providing guidance on admissions, financial aid, billing, registration, residency, and enrollment processes.

• Assist students and families in navigating university services and connecting with appropriate campus resources.

• Manage visitor traffic, appointment coordination, and general front desk operations.

• Maintain current knowledge of enrollment-related policies, procedures, and deadlines to provide accurate information.

Residency Classification Functions

• Assist with residency classification reviews and verification processes.

• Evaluate supporting documentation related to residency status and tuition classification.

• Support communication and outreach efforts related to residency determinations.

• Collaborate with campus partners to ensure consistent application of residency policies and procedures.

• Maintain accurate records and assist with compliance reporting related to residency determinations.

Other Duties as Assigned

• Participate in admissions-related activities such as customer service, application review, event planning, special projects, and committee work as needed.

• Perform other duties assigned to support the mission and goals of University Admissions and Enrollment Services.

The work hours for this position may include some weekends as needed.

  Required Qualifications:

• Excellent communication, customer service and interpersonal skills, with the comprehensive knowledge of and skill in the application of office practices.

• Exceptional attention to detail and organization skills with the ability to manage multiple priorities while ensuring accuracy , efficiency and timely completion of tasks.

• Demonstrated ability to work  collaboratively  as a team player  with a strong work ethic in a high volume, fast paced environment.

• Committed to fostering cross-cultural communication, building positive working relationships and actively contributing to a collaborative office environment.

• The familiarity and use of technology is critical to the success of this position and the overall operation.

Preferred Qualifications:

• Bachelor's degree 

• Proficiency with databases, student information systems, and/or CRM platforms (i.e. PeopleSoft, ImageNOW and Salesforce)