Financial Advisor
About this role
Role Summary
We are looking for a high-impact individual to support financial planning, revenue forecasting, margin optimization, and client profitability analysis across multiple programs. The role will partner with Operations, Client Services, and Leadership to drive financial discipline and business performance.
Key Responsibilities
- Financial Planning & Forecasting
- Lead annual operating plan (AOP) and quarterly forecast processes
- Drive revenue forecasting based on volume (FTE / production / billing drivers)
- Monitor revenue, cost, margin, and EBITDA performance
- Ensure forecast accuracy and proactive risk identification
- Client & Program Profitability
- Analyze program-level P&L and margin drivers
- Track productivity, utilization, and billing variances
- Support pricing reviews, contract renewals, and commercial negotiations
- Evaluate BAFO / pricing scenarios and revenue leakage
- Business Partnering
- Partner with Operations leaders on cost control and productivity initiatives
- Provide insights on hiring plans, attrition impact, wage inflation
- Drive accountability on cost management and headcount planning
- Reporting & Executive Insights
- Prepare monthly management deck for regional/global leadership
- Present variance analysis (Actual vs Forecast vs Budget)
- Provide data-backed recommendations to improve margins
- Process & Automation
- Improve reporting automation (Excel / Power BI / ERP systems)
- Standardize financial models and reporting templates
- Support financial system enhancements and governance
Key Metrics You’ll Own
- Revenue & Billing Accuracy
- Gross Margin / Contribution Margin
- Cost per FTE / Productivity
- Forecast Accuracy
- EBITDA Performance
Required Qualifications
- CA / CIMA / MBA (Finance) preferred
- 6–10 years in FP&A / Commercial Finance (BPO / IT / Shared Services preferred)
- Strong understanding of revenue drivers (volume-based billing models)
- Advanced Excel & financial modeling skills
- Experience with ERP systems (SAP / Oracle / Hyperion / Anaplan)
- Strong stakeholder management & presentation skills
Company at a glance
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
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