Clinic Success Manager

Clinic Success Manager

The Role

As a Clinic Success Manager you'll own the relationship with a portfolio of pediatric primary care clinics from onboarding through ongoing optimization. You'll be the bridge between our clinical model and the day-to-day realities of a busy practice - translating metrics into action, building trust with clinical champions, and ensuring that every clinic achieves meaningful outcomes for the patients they serve.

This is a high-impact, high-ownership role for someone who is equally comfortable digging into data as they are building relationships.

Job Summary

• Lead clinic onboarding through 30-60-90 day implementation milestones and beyond
• Serve as the primary point of contact for clinic leadership, PCPs, behavioral health care managers, and billing staff
• Support provider engagement and referral identification
• Ensure clinic invoices are paid on-time
• Maintain physical presence with clinics through regular programming of events including dinners, trainings/CEU, and other provider/admin engagement
• Identify clinics trending below performance targets and follow and develop tailored action plans
• Serve as a subject matter resource on collaborative care workflows, billing procedures and tracking reimbursements
• Navigate clinical partner’s EMR to upload and maintain accurate note sharing between behavioral health team and clinic partners
• Facilitate ad-hoc consultations between PCP teams and Triplemoon’s behavioral health team as needed
• Contribute to clinic success playbook development as the program scales

Qualifications

• 3–5 years of experience in customer success / account management / inside sales role, in a healthcare services model (familiarity with behavioral health, collaborative care, or value-based care models strongly preferred)
• Experience working in a primary care setting (Pediatric or family clinics) with exposure to variety of clinical EHRs (Office Practicum, eClinicalWorks, Athena, etc)
• Exceptional relationship-building skills across clinical and administrative audiences
• Experience preparing executive-facing reports or QBR presentations
• Strong project management and time management discipline - you keep multiple clinic timelines moving without dropping details
• Past experience with continuous improvement / operational improvement efforts in a clinical setting
• Tech-savvy / digital native required with experience using digital collaboration tools (Google apps, Asana, Notion)
• Data analytics experience with ability to identify trends, and translate insights into action
• Willingness to “dive-in” alongside belief that “no task is too small”
• Bachelors degree (clinical experience/credentials preferred)
• Ability to travel for on-site clinic visits (50% time on the road)
• Ability to thrive in a fast-paced startup environment and adapt to evolving priorities (past start-up experience preferred)

Why Join Us

• Mission-driven work with measurable impact
• Collaborative, low-ego team that values clinical integrity and continuous improvement
• Competitive salary, benefits, and flexible work environment
• Opportunity to shape the clinic success function as we scale