Assistant Operations Manager - Food and Nutrition Services

Are you a Food & Nutrition Services leader who enjoys developing teams and creating exceptional service experiences? Join TriHealth as a Food & Nutrition Services Manager, where you'll lead daily operations, support and develop staff, and partner with hospital leaders to ensure high-quality dining and nutrition services for our patients, visitors, and team members.

Location: 

• McCullough-Hyde Memorial Hospital

Schedule:

• Full-time position, 80-hours bi-weekly
• Day shift
• Rotating weekend and on-call commitment

Incentives & Benefits:   

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. 

https://careers.trihealth.com/what-we-offer/benefits 

 
Minimum Job Requirements: 

• High School Diploma or GED or GED Equivalent (relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education) (Required)
• 2 - 3 years experience Management (Preferred)

Job Overview: 

You are responsible for assisting senior FANS leaders in directing and overseeing the operational needs of the food and nutrition Department. You will coordinate the tasks of the front-line staff. You will serve as a liaison between administration and hospital departments and provide the highest possible level of service. Establishes and annually reviews standards and work procedures for all Dietary staff Plans work and staffing schedules and areas of work to ensure adequate services are rendered Assists in the hiring process; interview, hiring and training of new associates Orients, develops, and supervises all supervisory of FANS staff Conducts regular inspections and makes recommendations to the facility Monthly reporting of goals, accomplishments, and future plans Staff education and training Communication with staff, administration, and other departments.

Job Responsibilities: 

• Establishes and annually reviews standards and work procedures for all Dietary staff
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered
• Assists in the hiring process; interview, hiring and training of new associates. Orients, develops, and supervises all supervisory of FANS staff. Staff education and training.
• Conducts regular inspections and makes recommendations to the facility
• Monthly reporting of goals, accomplishments, and future plans. Communication with staff, administration, and other departments.

Other Job Responsibilities:

Direct Report FTEs = 60-99 Indirect Report FTEs = 60-99 Four year college degree, military experience, or equivalent work experience required At least three years of supervisory experience in Food and Nutrition or service-related field with high customer/client contact required Demonstrated progressive growth in the field of health care Food and Nutrition or Hospitality Management preferred Ability to communicate effectively in written format and oral presentations Ability to multi-task and establish priorities Ability to maintain organization in a changing and stressful environment Exhibit initiative, responsibility, flexibility, and leadership Possess a thorough knowledge of contract administration and office procedures Willingness to work on a regular basis including weekend and holiday rotation

Working Conditions: 

Bending -
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Occasionally
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting Lifting 50+ Lbs. - Rarely
Lifting Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Reading - Consistently
Sitting - Rarely
Standing - Frequently
Stooping - Frequently
Talking -
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far -
Visual Acuity: Near -
Walking – Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent

Leadership Tactics:

• Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
  Regularly Round on Team Members, using questions from the rounding log.
  - 25 or fewer team members = monthly
  - 26-50 team members = every other month
  - 51+ (and optional team members) = quarterly
• Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
• Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
• Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.

TriHealth SERVE Standards and ALWAYS Behaviors 

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS… 

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas 

Excel: ALWAYS… 

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service 

Respect: ALWAYS… 

• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone’s opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests. 

Value: ALWAYS… 

• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. 

Engage: ALWAYS… 

• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community