Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as a Site Manager, where you will take ownership of the integral management of our local business units, steering operational excellence, profitability, and strategic expansion across the site. Ready to make an impact? Apply now and let’s start something brilliant!
Join Transcom as a Site Manager!
Be on the front line of leadership for our team and deliver impactful results at a company level. In this role, you will:
- Drive operational performance and profitability: Steer the operating targets, cost analysis, and annual cluster budgets to consistently meet profitability goals and boost EBITDA;
- Shape local strategy and structure: Organize the operating structure, define specific roles, and collaborate closely with key cross-functional areas such as HR and Finance;
- Lead performance and continuous improvement: Monitor KPIs, track productivity and quality ratios, and execute preventive and corrective actions to elevate individual, team, and organizational performance;
- Nurture client and stakeholder relationships: Build and maintain strategic internal and external partnerships, aligning organizational design with client targets and commercial contributions;
- Empower and develop teams: Lead through Client Service Managers to cascade clear objectives, mentor team members, and drive strong employee engagement and professional growth;
- Champion corporate culture and compliance: Proactively promote Transcom’s core values, uphold company policies and security regulations, and ensure seamless communication from cluster to site level.
What's in it for YOU!
- International and inclusive environment that makes you feel supported, encouraged, and welcome from day one;
- Continuous executive and professional development through our internal learning platforms and external training programs;
- Endless growth opportunities across a global footprint;
- Modern, collaborative office environment and relaxing spaces;
- Autonomy to make a tangible business impact while maintaining life-work balance.
To be successful in this role, the following is needed:
- Proven senior operational leadership experience managing multi-team or site-level business units, preferably within the BPO/Customer Experience industry;
- University degree in Business Administration, Management, Finance, or a related field;
- Strong financial acumen with demonstrated success managing P&L, site budgets, and EBITDA optimization;
- Excellent stakeholder management skills and a track record of driving client success and operational expansion;
- Data-driven analytical mindset capable of translating operational metrics into strategic improvements;
- Fluency in English (professional proficiency) alongside the primary operating language required for the site;
- Exceptional leadership, communication, and interpersonal skills to inspire teams and cultivate a high-performance culture under dynamic conditions.
Life at Transcom
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom, taking their potential and turning it into skills for the future. We value working hard, being a team player, and supporting others. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
