Customer Service Representative - Turkish Market

Location: Porto
Workplace: On-site
Employment: Full-time

Apply with Clera

About this role

General Information

Location

Porto

Job ID

14253

Job Category

Customer Service Representative (CSR)

Language Requirement

English, Turkish

Description & requirements

Is helping others in your nature? We are looking for a Turkish-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts.

Would you like to be one of us? Apply now and start something brilliant with Transcom!

What’s in it for YOU!

Possibility of permanent employment with attractive salary and bonus system
Implementation paid training and daily support
International and inclusive environment, that makes you feel supported, encouraged and welcome from day one
Continuous development through our internal learning platforms and external training
Opportunity to grow within Transcom: more than 80% of our senior positions are filled internally

Join Transcom as a Customer Service Representative in the Turkish market!

Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:

Providing B2B and B2C customer support through multiple channels
Primarily resolving inquiries via inbound calls
Performing backoffice tasks, including responding to emails and chats, and using internal applications
Providing support for multiple products across multiple markets

To be successful in this role, the following is needed:

C1 or native written and spoken proficiency in Turkish
B2 level or above written and spoken proficiency in English
Availability to work 5 days per week (Saturdays and Sundays included)
Availability to work by shift rotation on a 24/7 schedule
Good computer skills (required)
Ability to generate empathy in written form
Analytical mindset to diagnose and troubleshoot issues
Ability to manage time and meet goals

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.

You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Ask your AI about this role

Connect Clera once, then ask if it fits you.

Read the Customer Service Representative - Turkish Market listing at Transcom (https://www.getclera.com/jobs/transcom/customer-service-representative-turkish-market-37a1oq82xqw1) and tell me whether it fits my profile. Save it for me if it does.

Claude ChatGPT

Not connected yet? Takes a minute

Add to Claude

One click above pre-fills the connector. Or by hand: Settings > Connectors > Add custom connector, paste https://mcp.getclera.com. Either way, sign in with the account you use on Clera and approve the consent screen.

https://mcp.getclera.com