Customer Support Specialist
About this role
TradingView is the world’s largest financial analysis platform with more than 100M users across 180+ countries.
We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group.
We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience.
About the team
We're the front line of technical support for our users - a dynamic team that works closely with product, engineering, and compliance to ensure our customers get seamless, secure service around the clock. Our department is essential to maintaining trust and stability in a fast-paced environment where digital finance meets real-world impact. Currently, we are looking for someone who thrives in a tech-driven setting, has a solid understanding of financial platforms, and enjoys solving problems for customers.
You should be comfortable navigating technical tools, translating complex issues into clear solutions, and staying calm under pressure. If you're passionate about customer experience and want to grow in the fintech space, we'd love to hear from you.
Responsibilities
Provide technical and customer support.
Troubleshoot and resolve user issues quickly.
Collaborate with product and engineering teams.
Document cases and assist users with new features.
Develop and optimize user communication channels, as well as continuous maintenance and improvement of the knowledge base.
What makes you the perfect fit
Basic knowledge of fintech and digital finance.
Strong problem-solving and communication skills.
Advanced English.
Will be a plus
Previous IT support or fintech experience
What we offer you
Expected working hours should be around 00:00 - 09:00 UTC.
A global, distributed team of 600+ professionals
Learning, mentorship, and long-term career growth.
Join the TradingView team and help us build a product used by millions of traders and investors worldwide. We look forward to hearing from you!
TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.
Company at a glance
We are TradingView, the world's most popular charting platform and the industry's forefront for financial visualization solutions. 100M+ traders worldwide use our platform as a go-to destination to chart, chat, and trade financial markets.
Our product portfolio includes best-in-class charts, versatile commercial libraries, a social network, and many more tools for retail and business audiences. With 200M+ monthly visits, we are the #1 all-things investing website, and our solutions are used by fintech leaders such as Revolut, Binance, and CME Group.
We wouldn't be where we are without our tight-knit multinational team from 40+ countries, distributed globally, including across core offices in London, Malaga, and Tbilisi. To get the best, we offer relocation packages with competitive compensation and ensure a smooth onboarding through mentorship and clear career paths.
Reach out to us, and let’s grow together.
Top Benefits
- Learning
- Mentorship
- Career growth
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?