About this role
Resident Forklift Technician
Compensation Range: Based on Experience + $2,000 Sign-on Bonus
WHY JOIN TEAM TOWLIFT?
We are a 3rd generation family-owned company.
Our core values shape our culture and drive us to deliver the best for our employees and customers.
We uphold a culture of: Positivity | Teamwork | Self-development | Integrity | Community Service | Safety
We offer paid-on-the-job training, development, and advancement opportunities from Certified Dealer Trainers.
JOB SUMMARY
Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors at a designated customer location. As a Resident Technician, you will serve as the primary on-site service professional, providing routine maintenance, diagnostics, breakdown repairs, and equipment support while building strong customer relationships. Prioritize work orders, comply with safety requirements, and ensure all service documentation is completed accurately and submitted on time. Maintain company-provided tools, equipment, and assets while delivering exceptional customer service.
ESSENTIAL FUNCTIONS
Compensation Range: Based on Experience + $2,000 Sign-on Bonus
WHY JOIN TEAM TOWLIFT?
We are a 3rd generation family-owned company.
Our core values shape our culture and drive us to deliver the best for our employees and customers.
We uphold a culture of: Positivity | Teamwork | Self-development | Integrity | Community Service | Safety
We offer paid-on-the-job training, development, and advancement opportunities from Certified Dealer Trainers.
JOB SUMMARY
Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors at a designated customer location. As a Resident Technician, you will serve as the primary on-site service professional, providing routine maintenance, diagnostics, breakdown repairs, and equipment support while building strong customer relationships. Prioritize work orders, comply with safety requirements, and ensure all service documentation is completed accurately and submitted on time. Maintain company-provided tools, equipment, and assets while delivering exceptional customer service.
ESSENTIAL FUNCTIONS
- Diagnose and troubleshoot equipment breakdowns and perform repairs to minimize downtime and maximize customer productivity.
- Perform routine scheduled maintenance, inspections, and preventative maintenance according to manufacturer and customer requirements.
- Repair or replace defective components, lubricate moving parts, and troubleshoot hydraulic, electrical, fuel, and mechanical systems.
- Set up and operate lathe, drill press, grinder, and other metalworking tools to fabricate and repair parts as needed.
- Inspect equipment and used parts to determine wear and recommend repairs based on manufacturer specifications.
- Review completed repairs and maintenance findings with customer contacts, communicating equipment status and maintenance recommendations.
- Generate repair estimates and identify opportunities for additional service work when needed.
- Utilize the Mobile Service application to complete work orders, document repairs, capture customer signatures, and close jobs accurately.
- Maintain a strong on-site presence by partnering with customer personnel to proactively identify and resolve equipment issues.
- Provide daily status updates to service leadership and communicate customer concerns, operational issues, and equipment needs.
- Ensure a safe work environment by adhering to all company, customer, and OSHA safety requirements.
POSITION QUALIFICATIONS
EDUCATION
EDUCATION
- High School Diploma or equivalent required.
- Vocational or technical certification preferred.
REQUIREMENTS
- 2+ years of experience in a service technician, maintenance technician, forklift technician, or related role.
- Previous experience with hydraulics, electrical systems, and computer diagnostics.
- Ability to interpret and apply electrical and hydraulic schematic diagrams.
- Valid Driver's License and driving record acceptable to company insurance requirements.
- Ability to work independently with minimal supervision while effectively managing priorities.
- Strong troubleshooting and problem-solving skills.
- Strong attention to detail, project management, and organizational skills.
- Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
- Ability to maintain positive customer relationships and represent Towlift on-site.
- Adhere to the company's core values.
- We are a drug-free workplace. All positions require pre-employment screening.
BENEFITS
- Hours: Monday - Friday 7:00 am - 3:30 pm
- Incentives: $2,000 sign-on bonus and referral bonus opportunities
- Compensation: Competitive salary with monthly bonus opportunities
- Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)
- Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits
- Retirement Savings: 401(k) with employer match and profit-sharing eligibility
- Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays
- Reimbursements & Programs: Annual Boot Allowance, Prescription Safety Glasses, Gym Reimbursement, and Tool Loan Program
- Company provided:
- Modern service van: Including fuel card and maintenance
- Laundered uniforms
- Technology: Laptop and iPhone
- Specialized tools
- PPE
Towlift is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud employers of Veterans, helping them navigate life's transitions and reach their fullest potential.
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