Strategy & Operations Lead

Torch is building the operating system for independent dental practices, starting with supply ordering and expanding into AI-powered revenue cycle management. As Strategy & Operations Lead, you'll own strategic projects spanning pricing, monetization, and customer segmentation for our AI Revenue Cycle Management product and future offerings. You'll work hands-on across Product, Engineering, Operations, and Sales, reporting to the Head of Strategy and Operations.

What You'll Do

• Lead zero-to-one research and new product innovation initiatives alongside one-to-ten scaling projects.
• Develop pricing and monetization strategies for existing and future products.
• Conduct customer segmentation analysis to inform go-to-market decisions.
• Pull and analyze data independently using SQL to support strategic recommendations.
• Partner cross-functionally with Product, Engineering, Operations, and Sales to execute on strategic priorities.
• Own ambiguous projects with minimal oversight, delivering insights and recommendations within one to four weeks.

What We're Looking For

• 4+ years of professional experience, ideally split between early-stage consulting, investment banking, or private equity (2–3 years) and a high-quality, fast-paced company like a vertical AI platform, software company, or high-growth startup (2–3 years).
• Hands-on data analysis skills, particularly SQL.
• Structured problem-solving ability and comfort with ambiguity.
• Experience in vertical AI, marketplaces, or entrepreneurial projects is a plus.
• Strong work authorization; we're not able to sponsor visa lottery cases at this time.

Compensation & Benefits

$135,000–$175,000 base salary plus equity.

Location

New York City, in-office Monday through Thursday.