About this role
At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals.
Location: Atlanta, GA
Daily in office attendance required
Compensation: $40,000–$50,000
Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment
We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis
Employment Status: Full-time, 40 hours per week; hourly/non-exempt
\nResponsibilities:-
Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment
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Organizing and scheduling client appointments and fittings
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Exercising knowledge of geography and timeline layout based off location
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Manage and maintain incoming texts and emails through the sales professional
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Sending reminders & appointment confirmations daily
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Monitoring all open orders and consistently checking on order statuses
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Building relationships with the factory leads and maintaining communication with necessary contacts
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Organize communication tracking and maintain current statuses
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Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities
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Coordinating and maintaining all client orders/files
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Communicating regularly with the sales professional and other members of the store team
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Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors
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Sending monthly product texts to clients as needed
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Meeting with the sales professional to set goals and expectations monthly
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Organizing inventory alongside teammates
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Pursuing efficiencies for processes and communication as needed
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Picking up and delivering client items as needed
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Entering customer data into CRM system
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Two years’ office-related experience is required
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Experience with a sales-oriented environment is preferred
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On-site attendance is required
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Confident worker & team player
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Strong communication skills (verbal & written)
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Proactive problem-solving skills
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Excellent organizational skills
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Outstanding time management skills
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Professional customer service skills
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Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
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Possesses basic accounting skills (such as balancing accounts)
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Enjoys being flexible and multitasking
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Motivated to tackle challenges
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Able to bend and lift 30 lbs.
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Valid Driver’s License required
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