Customer Service Representative

Job DetailsLevel: ExperiencedJob Location: Oak Ridge Office - Oak Ridge, TN 37830Position Type: Full TimeEducation Level: High SchoolSalary Range: $15.00 - $15.00 HourlyTravel Percentage: Up to 25%Job Shift: DayWe are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the bank grow and reach its goals and vision.

Responsibilities

Responsible for handling confidential and sensitive matters
Provides customer service including the opening of new accounts and resolution of customer inquiries
Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
Responsible for cross-selling other bank services and refers customers to other departments as appropriate

Knowledge of Bank Operations

Keeps informed of changes in bank services or procedures
Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.
Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
Trains additional new accounts representatives
Performs Teller duties when necessary
Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.

Qualifications

• Previous experience preferred

• Excellent communication skills, leadership skills, goal oriented and professional appearance

• Proven sales track record, self-motivated, able to work with minimal supervision

• Ability to build rapport with clients

• Strong analytical and mathematical skills

• Must have reliable transportation and able to work all 5 TNBANK locations

• High School Diploma or Equivalent

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer