About this role
What You’ll Do
- Welcome guests and set the tone for their stay with warmth and personality
- Act as a Nashville insider — recommending music venues, restaurants, bars, events, and neighborhoods
- Manage arrivals, departures, reservations, and guest communication with care and accuracy
- Handle concierge-style requests including dining plans, directions, transportation, and event recommendations
- Anticipate guest needs and create thoughtful, personalized moments
- Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations
- Respond to guest requests and resolve issues with confidence and ownership
- Maintain a welcoming lobby and common spaces that reflect Bode’s social, laid-back vibe
- Uphold brand standards while bringing your own personality to the guest experience
Who You Are
- Genuinely passionate about hospitality and guest experience
- Knowledgeable (or excited to become knowledgeable) about Nashville’s neighborhoods, food, music, and culture
- Friendly, confident, and naturally engaging — guests love talking to you
- Comfortable multitasking in a fast-paced, guest-facing environment
- Tech-friendly and quick to learn new systems
- A team player with a positive, can-do attitude
Why Bode
- A fun, social, design-forward hotel environment
- A team that values creativity, personality, and connection
- Opportunities to grow across hotel operations
- A role where your local knowledge and passion truly matter
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