About this role
| MISSION OF THE ROLE Own every IT system we run on, so our stores stay up, our systems stay integrated and clean, and everything runs smooth across every store. |
What you'll do
You'll be the one person accountable for the technology in every store: registers, network, back office, the Tarzan Grill menus, and the tools we haven't built yet. Nobody has held this seat before you.
Your success will be measured by how well you:
● Keep the stores running as the first call for every store issue, from a manager's laptop to a register that won't talk to the back office, fixed the same day
● Find the root cause when something breaks twice, and write the fix down so it stays fixed
● Manage the vendors. You are our main point of contact for Verifone, Acumera, Modisoft and the restaurant POS vendors. Problems go in as tickets and get followed until they close.
● Build the Tarzan Grill menus on all three POS platforms so the same burger reports as the same burger everywhere
● Manage Crew Member access. Every login, register code and admin account in a password manager. A new hire has what they need on day one, and when somebody leaves their access is gone that day.
● Build our own tools with Claude Code, from dashboards and small internal apps to connections between systems that don't talk to each other
● Open our new stores with the network, registers, kitchen displays, cameras and internet tested before the doors open
Key Performance Indicators
We don't just say “do a great job” - we define it. A+ Players at T&J consistently achieve:
Same day Every store issue answered | 0 Repeat outages without a written cause and fix |
≤ 2 days Menu and price changes live at every store | 90 days First tool of your own shipped and in daily use |
● Every store issue comes to you first, not to Seth
● Tarzan Grill reports the same way on all three POS platforms
● Every admin credential in the password manager, and no one-person lockout anywhere
● Subscription register current: what we pay, who uses it, and when it renews
● Our next two stores open with their systems tested before the doors open
What you bring
● 3+ years supporting store, restaurant or retail systems in the field
● Networking you can put to work: switches, VLANs, ISP failover, and reading a Meraki dashboard
● Experience building or rebuilding POS menus, and an understanding of how that structure shapes the reports
● A working tool you have built with Claude Code or ChatGPT Codex, and we would love to see it
● The ability to explain a technical problem in plain language to a manager or a cashier
● Hands-on at every layer, from the cable under the counter to the vendor email
● Based in or near Midland
What you can expect
● A family-style culture built on respect, teamwork, and humility
● Real ownership from day one, with the room and the budget to build things properly
● Competitive salary, performance bonuses, and recognition for excellence
● A small leadership team that says thank you and means it, working from offices inside our stores
OUR VALUES
Run Lean: Waste nothing. We live or die by pennies.
Care Deeply: Respect the guest in front of you and the teammate beside you.
Clean Relentlessly: If you see it, you own it. The restroom, the parking lot, the whole store.
Craveable Food: Make it worth driving across town for. Every single time.
Lead Humbly: Go first. No job is beneath us.
Stay Hungry: Good today isn't good enough tomorrow. Ask for the harder job.
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