Patient Service Representative II

Job DetailsLevel: ExperiencedJob Location: Edinburgh Family Medicine - Chesapeake, VA 23322Position Type: Full TimeEducation Level: High SchoolJob Category: Administrative SupportPosition Summary

The Patient Service Representative II is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice; may take the lead in the group.

Major Duties and Responsibilities

Appointment scheduler on multiple telephone line system.
Checking in patients for appointments and checking out patients at the end of appointments.
Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
Assure timely delivery of patient services.
Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
Verifying insurance.
Collecting copays and balances.
Perform other duties as requested by the Office Manager.

Compensation starts at $15.00 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.

QualificationsKnowledge, Skills and Abilities

Knowledge of computer systems and applications.
Knowledge of office equipment.
Knowledge of medical terminology and office procedures.
Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Pays strong attention to detail.
Excellent customer service skills.
Ability to work scheduled hours as defined in the job offer.
Ability to communicate effectively and professionally.

Education / Training / Requirements

High school diploma or equivalent required.
Five years experience in a medical environment.

Physical Demands

Ability to lift or move equipment.
Ability to stand and walk for limited periods of time.
Ability to sit for extended periods of time.
Ability to enter data into a computer via a keyboard.
Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
Ability to grasp and hold up to 30 lbs.*
Ability to occasionally squat and lean over.
Ability to hear normal voice level communications in person or through the telephone.
Ability to speak clearly and understandably.
Basic vision, corrected.
Ability to see and understand data on a computer screen.

Success Factors

Alignment with Company Mission and Core Values

Excellent Time Management/Organized

Open Communication/Positive

Goal Driven

Excellent Customer Service

Juggles Multiple Priorities

Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).