Patient Account Specialist I

Job DetailsLevel: EntryJob Location: Corporate Central Billing Office - Newport News, VA 23606Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Category: BillingPosition Summary

The Patient Account Specialist II is responsible for maintaining the database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, collections, and bankruptcies. Must have strong knowledge of what Patient Account Specialist I is responsible for and can assist with training.

Major Duties and Responsibilities

Take incoming calls that are not worked by reception and assist patient.
Must answer phone calls from patients and all TPMG emails only.
Responsible for posting patient payments.
Work with collection agencies, process incoming bankruptcy notices, creating and maintaining budget plans.
Responsible for delinquent reports by creating, reviewing, and submitting the report to your assigned location.
Employee must review returned delinquent reports and process locations requirements.
Responsible for posting collection checks from various collection agencies.
Responsible for transferring patient credits on patient accounts.
Employee will be responsible for correcting patient addresses in the system and ensure the patient receives an appropriate statement.
Review and research accounts discrepancies efficiently and effectively.
Responsible for sending patient to collections once thorough research has been completed.
Responsible for Delinquent/Bad Debt accounts.
Responsible for creating spreadsheets in Excel delinquent or collections accounts for the locations or Collection agencies.
Responsible for uploading and transferring files to collection agencies.
Will be assisting Supervisor and Manager in training new hires.
All other duties as requested by the Office.

Position Summary The Patient Account Specialist I is responsible for maintaining the database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, collections and bankruptcies.

Major Duties and Responsibilities

· Take incoming calls that are not worked by reception and assist patient.

· Must answer phone calls from patients and all TPMG emails only.

· Responsible for posting patient payments.

· Work with collection agencies, process incoming bankruptcy notices, creating and maintaining budget plans.

· Responsible for delinquent reports by creating, reviewing and submitting the report to your assigned location.

· Employee must review returned delinquent reports and process locations requirements.

· Responsible for posting collection checks from various collection agencies.

· Responsible for transferring patient credits on patient accounts and processing refunds for overpayments.

· Employee will be responsible for correcting patient addresses in the system and ensure the patient receives an appropriate statement.

· Review and research accounts discrepancies efficiently and effectively.

· Responsible for sending patient to collections, once thorough research has been completed.

· Responsible for Delinquent/Bad Debt accounts.

· Responsible for creating spreadsheets in Excel – delinquent or collections accounts for the locations or Collection agencies.

· Responsible for uploading and transferring files to collection agencies.

· All other duties as requested by the Office.

Knowledge, Skills and Abilities

· Knowledge of some medical billing procedures.

· Knowledge of computer systems.

· Knowledge of office equipment (e.g., calculator, copier, fax, etc.).

· Ability to work scheduled hours as defined in the job offer.

· Ability to read and understand oral and written instructions and follow written protocols.

· Ability to examine documents for accuracy and completeness.

· Ability to provide excellent customer service.

· Ability to multi-task.

· Skill in presenting information in an organized manner.

· Skill in verbal and written communication.

Education / Training / Requirements

· High School diploma/GED.

· Six to twelve months related experience/training.

Physical Demands

· Ability to stand and walk for periods of time.

· Ability to sit for extended periods of time.

· Ability to climb or balance for limited periods of time.

· Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *

· Ability to grasp and hold up to 25 lbs.*

· Ability to hear normal voice level communications in person or through the telephone.

· Ability to speak clearly and understandably.

· Ability to smell.

Success Factors

· Alignment with Company Mission and Core Values

· Excellent Time Management/Organized

· Open Communication/Positive

· Goal Driven

· Excellent Customer Service

· Juggles Multiple Priorities

· Accuracy and Attention to Detail

· Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).