About this role
UX/UI Specialist (Salesforce)
Location: Remote, United States or Canada preferred
Employment Type: Contract
We are seeking a high-caliber UX/UI Specialist for a contract engagement within our commercial practice. You will serve as the technical design authority for a key project, steering user experience integrity across the Salesforce ecosystem. This role requires a proactive problem-solver who can architect both the functional logic (how Communities and Ideas work) and the visual identity (branding, themes, and CMS) for both Customer and Partner Communities.
Responsibilities:
- Experience Design: Lead the design and implementation of intuitive, accessible user experiences that meet high-quality industry standards.
- Interface Architecture: Manage and oversee the end-to-end design of UI components within Salesforce and AWS environments to ensure all solutions remain user-centric.
- Accessibility Leadership: Drive accessibility testing and validation processes, coordinating with internal teams and stakeholders to ensure usability for all users.
- Design Engineering: Implement advanced prototyping and wireframing tools to visualize complex data flows across Service Cloud, Experience Cloud, Data 360 and Agentforce.
- Mentorship: Provide UX/UI guidance and best practices to development and consulting teams throughout the project lifecycle.
- Product Alignment: Maintain and apply expert knowledge of the Salesforce Lightning Design System (SLDS) and modern design standards.
Qualifications:
- 5–7+ years of experience managing UX/UI cycles, specifically within the Salesforce suite.
- Significant experience with the Salesforce suite of products, especially Service Cloud, Experience Cloud, Data 360, Marketing Cloud, and/or Agentforce.
- Strong strategic thinking with the ability to align creative solutions with private-sector business objectives and stakeholder needs.
- Deep familiarity with accessibility standards and modern design system requirements.
- Proven leadership skills and experience in managing design for large, complex projects.
- Excellent communication, presentation, and stakeholder management skills.
- Certifications (Preferred): Salesforce UX Designer certification, or equivalent (e.g., Nielsen Norman Group, HFI).
- Bachelor’s Degree highly preferred
*Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily keep you in mind for future full-time roles if those are a better fit!
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