About this role
Lead CNA Job Description
Job Overview: The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model.
Responsibilities:
Direct Client Care & Coverage
- Provide hands-on care to clients.
- Cover open shifts as needed to ensure continuity of care.
- Travel throughout service areas to support client needs.
- Ensure client safety and maintain a safe home environment.
- Report any changes in the client’s condition promptly.
Quality Assurance & Compliance
- Develop, implement, and oversee quality control processes
- Conduct caregiver performance evaluations and field assessments
- Perform care plan audits to ensure compliance with regulations
- Ensure adherence to company policies and home care standards
- Assist with incident reporting and corrective actions
Training & Staff Development
- Train and onboard Personal Care Coaches (PCCs)
- Provide ongoing coaching and mentorship to caregivers
- Educate staff on:
- Best practices
- Care standards
- Regulatory requirements
- Support continuous professional development
Care Plan Oversight
- Review and evaluate individualized care plans
- Collaborate with nurses and administrative staff to update care plans
- Ensure services align with clients’ unique needs and preferences
Client Satisfaction & Relationship Management
- Monitor client satisfaction and service quality
- Address concerns and resolve issues proactively
- Build strong relationships with clients and families
- Foster a positive care environment
Documentation & Reporting
- Maintain accurate and timely documentation of:
- Client care
- Caregiver performance
- Quality assurance activities
- Ensure all records are compliant and audit-ready
Administrative & Team Support
- Assist with scheduling assessments and onboarding processes
- Support administrative tasks and team initiatives
- Participate in interdisciplinary team meetings
- Collaborate across departments to improve service delivery
Continuous Improvement
- Identify gaps in care delivery and recommend solutions
- Implement initiatives to enhance quality and efficiency
- Support innovation in home care practices
Skills/Qualifications:
- Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience.
- Certified Nursing Assistant certification (required).
- CPR and First Aid certification (required).
- Must have a valid Driver's License.
- Previous experience in a healthcare or home care setting.
- Knowledge of home care regulations and industry best practices.
- Excellent communication and interpersonal skills.
- Attention to detail and a commitment to continuous improvement.
- Familiarity with relevant technology and software for documentation and reporting.
- This position does require travel throughout our service regions.
Technical Requirements:
- Must own a smartphone with data.
- Must own a personal computer to use for work purposes.
- Must own a personal vehicle with insurance that meets minimum state guidelines.
- Must be willing to travel to all our service regions.
- Must be willing to report to the office as needed.
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