Move In Coordinator

Description

Position Title: Move-In Coordinator

Department: Sales and Marketing

Exempt Status: Non-Exempt

Supervisor: Sales and Marketing Director

GENERAL SUMMARY

The Move-in Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Sales and Marketing Director. The Move-in Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents. This position reports to the Director of Sales & Marketing.

PRINCIPAL DUTIES

Essential Job Duties:

• Assists and guides future residents in available selections (kitchens, flooring, colors, up- grades)
• Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction / physical plant changes.
• Collects all necessary paperwork required for closing and distributes the paperwork to the necessary stakeholders.
• Works in conjunction with the other team members to ensure accurate reporting of occupancy, reservations and upcoming move-outs.
• Prepares closing documentation and internal communication timely and accurately.
• Serves as the primary contact with the future resident regarding move-in dates and details surrounding the move-in
• Develops and updates as needed the community move- in resource guide.
• Staff the office to meet business needs which may include evenings, weekends and holidays.
• Works with Marketing and Sales Director on the internal transfers of current residents between same levels of care and transfers to higher levels of care
• Works with Plant Operations to ensure available inventory is show ready for Marketing Director and Residency Counselor
• Participates in marketing events as directed by the Marketing and Sales Director.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
• Influences hospitality focused environment throughout the community
• Always maintains a professional appearance.
• Utilizes Sherpa (CRM) as appropriate.
• Ability to travel to customer home as needed to advance the sale and visit residents away from the community.

Move In Coordinator 01.2025

• Other duties as assigned.

Requirements

QUALIFICATIONS:

• Minimum three years related work experience.
• Minimum requirement of a high school degree or equivalent (preferably Bachelor’s degree).
• Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives while meeting deadlines. Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relation skills are essential.
• Proficient in the use of various software including all Microsoft Office applications.
• Strong written and verbal communication skills
• Excellent keyboarding and proofreading skills
• Competent in organizational and time management skills.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• This position requires the ability to walk, stand and talk frequently.
• Must be able to push/pull up to 40lbs, lift to 35lbs.
• Ability to work in a fast-paced, high-performance environment with multiple priorities.
• Must be able to concentrate with frequent interruptions.
• Normally works in well-lit, comfortable surrounding
• Must be able to tour through the entire community including the ability to push an individual in a wheelchair.