About this role
Job DetailsJob Location: NC The Umstead Hotel and Spa - Cary, NC 27513Position Type: Full TimeJob Shift: PM/EveningTo increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:
Must be able to register, process, and greet customers promptly;
Checks the daily arrival list and blocks any special requests
Responds to guest requests for information about the hotel and its surroundings;
Arranges for special services requested by the guest;
Stays current with developments in the hotel by reviewing the communication tools
Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;
Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;
Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
Is aware, at all times, of current room status and room availability;
Is fully aware of The Umstead Hotel and Spas service concepts;
Is fully aware of, and knows how to handle, all current and future hotel promotions;
Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits
Adheres to hotel policies regarding the use of cash banks
Ensures that guest mail and messages are delivered promptly;
Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;
Qualifications
High School diploma or equivalent required.
Bachelor's Degree preferably in hospitality or hotel management preferred
Experience working at luxury property or hotel preferred
Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
Communicates effectively with colleagues, guests, and supervisors.
Ability to work as a team as well as individually.
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
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