Manager, Basketball Programs & Operations (6312)

Job DetailsJob Location: Springfield Flagship - Springfield, VA 22151Position Type: Full TimeThe St. James Basketball Programs & Operations Manager

Position Summary

The Basketball Operations Manager is responsible for coordinating, managing, and assisting with a wide variety of duties necessary for the successful day-to-day operations of The St. James Basketball programs and events. This role supports all operational aspects of basketball programming, including leagues, tournaments, clinics, camps, practices, rentals, club basketball teams, and special events hosted at The St. James.

The Basketball Operations Manager will play a key role in the growth and execution of The St. James Basketball business, supporting operational excellence, customer experience, program development, club basketball operations, and revenue-generating events.

The Basketball Operations Manager will work closely with internal departments, coaches, officials, event operators, and external partners to ensure a first-class experience for athletes, families, teams, and guests.

Essential Duties & Responsibilities

Basketball Operations

Oversee daily basketball operations for leagues, tournaments, camps, clinics, club teams, practices, rentals, and special events
Manage the club basketball side of The St. James, including team operations, scheduling, league participation, tournaments, staffing, and player development support
Coordinate facility scheduling, court allocations, game-day setup, and event logistics
Serve as an on-site manager during events, leagues, tournaments, and basketball programming to ensure efficient operations and a high-level guest experience
Recruit, schedule, train, and supervise part-time employees, interns, coaches, and event staff
Communicate professionally and in a timely manner with coaches, parents, teams, officials, vendors, and partners regarding schedules, policies, and event operations
Assist with tournament, league, and club team scheduling, event technology, admissions, and operational support
Monitor participant and spectator experience to maintain a premier standard of customer service
Coordinate game-day staffing, officials, scorekeepers, admissions, and facility operations
Track and maintain basketball equipment inventory and operational needs

Tournament & League Operations

Manage tournament registration, scheduling, seeding, and event execution through Exposure Basketball, Tourney Machine, and related platforms
Coordinate tournament logistics including staffing plans, admissions, awards, officials, and event schedules
Assist with league scheduling, standings management, playoff formats, and championship events
Support post-event evaluations and operational reporting to improve future events
Ensure all league and tournament operations are executed efficiently and professionally

Club Basketball Operations

Oversee player evaluations, team formation, practice schedules, tournament registration, and season planning
Coordinate club coaches, team managers, and operational support staff
Assist with player development initiatives and club programming
Manage communication with club families regarding schedules, tournaments, policies, and program updates
Support club team travel, tournament logistics, and operational planning as needed

Administrative Responsibilities

Assist with registration management using LeagueApps and other operational systems
Support event creation and scheduling through TripleSeat and related software platforms
Manage operational documents including schedules, rules, waivers, staffing plans, and event communications
Assist with budgeting, invoicing, and operational reporting as needed
Maintain accurate records for programs, club teams, leagues, tournaments, and events
Coordinate event communications, schedules, and updates through Tourney Machine, Exposure Basketball, and related platforms
Assist with vendor, official, and partner coordination for basketball events
Utilize internal systems to maintain operational organization and reporting

QualificationsQualifications

Bachelor’s degree preferred in Sports Management, Business Administration, Recreation, or a related field
Previous experience in sports operations, event management, club sports, or administration
Strong organizational, communication, and multitasking skills
Ability to work nights, weekends, holidays, and flexible hours based on event schedules
Experience with LeagueApps, TripleSeat, Tourney Machine, Exposure Basketball, Paycom, or similar operational platforms preferred
Strong knowledge of basketball operations, tournament structure, league management, club basketball, and event management preferred
Ability to lead multiple projects simultaneously while maintaining attention to detail and customer service standards
Experience supervising staff and managing event operations preferred
Ability to work effectively in a fast-paced, team-oriented environment
Proficiency in Microsoft Office and Google Workspace applications