Delivery Specialist

Reports To: Store Manager / Assistant Store Manager

Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.

Delivery, Service & Retrieval

● Install merchandise correctly and safely at customer homes.
● Complete all deliveries, service calls, relocations, and retrievals on schedule.
● Handle all merchandise with care during loading, transport, and installation.
● Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
● Verify that item, model, and serial numbers match the rental agreement before delivery.
● Retrieve returned items and relocate merchandise when customers move.
● Inspect returned items and refurbish them to “like new” condition quickly.

Customer Service & Communication

● Answer incoming calls by the third ring in a friendly, professional manner.
● Follow the Premier Rental Purchase Pledge to provide excellent customer service.
● Resolve customer issues politely and promptly.
● Maintain clear communication with customers, coworkers, and management.

Operational Support

● Help maintain the store's Standards of Operation.
● Safeguard all company money collected in the field.
● Assist with receiving new merchandise.
● Keep the back room and assigned vehicle clean and organized.
● When possible, help with customer order forms and verifications.
● Assist with store cleaning and help meet daily, weekly, and monthly goals.
● Support efforts to grow customers and revenue.

● High school diploma, GED, or equivalent experience.
● Valid driver’s license with a good driving record.
● DOT certification (if required by state law).
● Completion of training program and one year of customer-service experience.
● Ability to lift and carry up to 75 lbs.

● Strong attention to detail and accuracy.
● Ability to understand written and verbal instructions.
● Ability to read, write, and perform basic math quickly and accurately.
● Good decision-making and problem-solving skills.
● Ability to handle customer interactions professionally.
● After training, solid knowledge of all products in inventory.

● Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
● Must handle multiple tasks, adapt to changes, and work under pressure.
● Extra hours before or after business hours may be required.
● Frequent travel between stores may be needed.
● Must manage the emotional and mental stress of working with customers and varying situations.
● Must use a hand truck to move merchandise.
● Work takes place in the store, in customer homes, and in the field, often involving:

● Must be able to drive safely in all weather conditions.
● Attendance at company or Premier Corp. training sessions may be required.

● Frequent interaction with customers, coworkers, and management.
● Occasional contact with suppliers and service partners.
● Must communicate clearly and professionally with supervisors and peers.