About this role
Benefits:
- Growth path to AGM
- Fun, team-oriented environment
- Tips average out between $4-$7/hour
- $10-$15/hour + tips
- Family-owned business
- 40% Employee Discount
- Training & development
Who We Are
MilkShake Factory has been perfecting handspun shakes and premium chocolates since 1914. Our new Preston Valley location is locally owned and operated — and we're bringing the best milkshakes and chocolate North Dallas has ever seen.
No fryers. No grease. Just desserts, community, and a team worth showing up for.
The Role
You're the one who keeps the shift humming. As Shift Supervisor, you lead the floor — opening, closing, coaching team members, and making sure every guest leaves happy. You're not just following the recipe. You're setting the standard.
What You'll Do
- Own your shift: open/close, floor leadership, and team direction
- Train, coach, and give real-time feedback to team members
- Drive sales through sampling, upselling, and genuine enthusiasm for the product
- Craft high-quality shakes, sundaes, and dipped chocolates to standard — every time
- Handle customer concerns with calm and professionalism
- Manage cash, food safety, and store organization with accuracy and care
- Keep the manager informed on team performance and anything worth flagging
What We're Looking For
- Previous customer service experience required; leadership or supervisory experience preferred
- You read the room — you can adjust the team based on how busy it is
- Strong communicator, calm under pressure, and reliable
- Cash-handling experience and attention to detail
- Flexible availability including weekdays, evenings, weekends, and holidays
- HS diploma or GED; able to stand for extended periods and lift up to 25 lbs
Why This Job
- Chill dress code, great team, real community
- No grease and no fryers
- Grow into management — we promote from within and mean it
- Become a chocolate expert (seriously, other chocolate will never hit the same)
- Get in early - we're opening our first North Dallas location and you'd be part of building from scratch
Locally owned. Nationally backed. Come shake things up!
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