About this role
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
About Us:
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.
We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:
- Enjoy a 'chill' work attire
- Be part of a rapidly growing concept
- Develop into a chocolate-tasting expert – other chocolates will never taste the same
- Become a valued member of a cool team and local neighborhood community
- Embark on a journey with us where there is room to grow and develop internally
Come shake things up with MilkShake Factory!
Exciting news - we're expanding our operations coast to coast!
We are looking for General Managers who are looking for more!
- Leaders, not bosses. Your team wants to work both with and for you.
- Experience and pride in promoting excellent employee culture and guest experience
- Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
- Excellent communication skills, we believe in growing through collaboration and strong communication.
- Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!
ESSENTIAL FUNCTIONS
- Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating:
- Seamless workflows
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- Top-notch merchandising
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- Impeccable sanitation
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- An unbeatable customer experience.
- Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance.
- Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies.
- Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs.
- Collaborate on the accounting side to shape an accurate budget for Milkshake Factory.
- Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes.
- Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols.
- Smash those sales goals through consumer-value techniques like bundling and strategic merchandising.
- Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees.
- Keep those POS register systems purring with operational perfection at all times.
- Ready to lead with flair? Let's shake things up!
REQUIREMENTS
- Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
- Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- College degree is strongly preferred; however, extra years of experience may substitute
- Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
- Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
- Knowledge of Microsoft Office
- Ability to lift and/or handle packaged goods and materials up to and including 25 lbs
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