Banquet Manager *The Garland*

Job DetailsJob Location: North Hollywood, CA 91602Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 Salary/yearJob Shift: AnyThe Garland Hotel Job Description

Position - Banquets MANAGER

Department - Banquets

Division - Food & Beverage

Reports to - Food and Beverage Director

Position Purpose

To provide leadership and oversight to the Banquet department. Trains, directs and supervises the banquet service and set up staff in all functions of the department to ensure a successful event and create repeat business to increase profitability and efficiency to the department.

Essential Functions

Provide leadership to the service staff

Supervise and train all banquet associates to include proper service protocol and service standards. This includes techniques in plated service, buffet service, reception-style events, beverage service, and exceptional hospitality standards.

Responsible for controlling labor costs, monitoring payroll productivity, managing banquet equipment inventories, and contributing to departmental profitability goals.

Coach, mentor, and develop banquet associates and supervisors through training, performance feedback, and succession planning initiatives.

Working knowledge of Salesforce, Micros, Microsoft 365, payroll systems, and hotel event management platforms preferred.

Manage relationships with third-party staffing agencies to ensure service standards, professionalism, and labor efficiency.

Do work orders for repairs of equipment and in room maintenance.

Supervise and visually inspect the set up of function and meeting rooms to specification and diagrams, this includes tables, china, silver, linen and glassware.

Supervise the breakdown and closing of the function room in regards to equipment, proper handling of all china, silver, linen, glass and storage

Inspect equipment for cleanliness, repair needs, proper inventory.

Communicate verbally and in writing with culinary, stewarding to ensure all functions are properly set, timing is correct and supplies are where they are needed.

Conduct monthly meetings and training with the team

Work with outside vendors to ensure appropriate staffing

Attend BEO meetings as required.

Display a professional demeanor at all times with guests, associates, peers and work together with other department to achieve guest satisfaction.

Ensure all federal, local safety standards and Health regulations are adhered to.

Enter billing information into micros system to generate guest check

Process payroll, hours worked as well as other information as needed.

Monitor staffing schedules and productivity, adjust reassign as necessary to provide the best guest experience.

Identify and stay current on market trends within the industry

Utilize customer satisfaction surveys to develop and implement action plans to address areas of need

Assist in periodic Forecasting of payroll and expenses.

Position Requirements

Education & Experience

High school graduate and or Bachelors Degree in Hospitality preferred; 3+ years in a Food & Beverage or Banquet management or Banquet supervisory role in a full service hotel including large banquet facility

Knowledge, Skills & Abilities

Ability to read, understand, and analyze financial statements and have the ability to speak to the results of those financials; strong communications skills both written and verbal; natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent; ability to develop and maintain positive rapport with people at all levels of the organization and with guests; strong attention to detail and timeliness. Versatility to manage a diverse range of managerial responsibilities and a diverse work force.

Prior experience in high volume property.

Knowledge of food & beverage service styles, preparation and presentation.

Reporting Relationship

This position report to the Director of Food and Beverage

Exemption Status

Exempt
Qualifications