About this role
Job DetailsJob Location: Thatcher Company Inc - Salt Lake City, UT 84104Position Type: Full TimeJob Shift: DayMake a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future.
Service Desk Engineer
Lead & develop IT technical support operations while evolving the service desk from ticket handling into a reliable, standardized, and security‑aligned support function that enables cloud, endpoint, and security teams to scale.
Key Responsibilities
Resolve complex L2/L3 user and endpoint issues
Act as technical escalation for
M365 issues (Exchange, Teams, OneDrive)
Intune‑managed device problems
Autopilot provisioning failures
Identity and access issues (Entra ID)
Coordinate with endpoint, cloud, and security engineers when required
Support and troubleshoot
Intune policies
Device compliance issues
Patch/update failures
App deployment problems
Drive incidents to resolution, not reassignment
Knowledge & Automation
Developing IT self-service capability
Create and maintain
Runbooks
Troubleshooting guides
SOPs
Identify automation opportunities (PowerShell, scripts, workflow) Reduce manual work for L1/L2
This role shifts the help desk to service desk mentality from ticket resolution to operational stability, reduces downtime, eliminates recurring support issues, and protects engineering capacity by resolving complex incidents hands‑on and improving operational stability allowing IT to scale. Something a traditional help desk cannot deliver.
Without tiered SLAs & ITIL foundation, production-impacting IT issues wait in the same queue as routine requests. Structured support directly reduces unplanned downtime and removes IT risk from plant operations.
Why is Thatcher right for you?
100% company-funded Profit-Sharing Plan (up to 25% of salary annually)
401(k) with traditional and Roth contribution options
Comprehensive benefits: medical, dental, vision, life insurance, short- and long-term disability, HSA/FSA,
3+ weeks of PTO, and paid holidays
Education reimbursement and ongoing professional development.
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website. Thatcher is an Equal Opportunity/Affirmative Action employer, including protected Veterans and individuals with disabilities.
Qualifications
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