Customer Services Assistant (Zero hour)

• To ensure all passengers have purchased the correct ticket type for their journey
  
• To maintain a high standard of customer experience at all times
  
• To organise and manage the customer queuing system at the required piers 
  
• To support and protect the revenue protection on the required piers
  
• To ensure clear communication is delivered to all customers and colleagues 
  
• Be committed and flexible in your approach to work
  
• Ensuring we are committed to providing a punctual and reliable service to our customers
  

Requirements

• Previous experience in customer facing role ideally from hospitality, retail or tourism background
  
• A genuine desire and ability to work with the public in a front line, customer facing role
  
• Ability to build rapport with customers and be approachable, knowledgeable and helpful
  
  

Benefits

• Salary Sacrifice Scheme: Scaled contributions with employer contributions up to 10% of gross salary
  
• Auto-Enrolment Scheme: Employee contribution of 5% with an employer contribution of 3%
  
• Free travel on all Uber Boats by Thames Clippers & employee ferry
  
• 25% off food and drinks on board or at Clipper Lounge, Embankment
  
• BUPA Cash Plan available from day one of employment
  
• Private Medical Insurance with BUPA Healthcare
  
• Employee Assistance Programme (EAP) providing confidential support
  
• Flexible working hours to support work–life balance
  
• Cycle to work scheme
  
• Season ticket loans