About this role
KEY RESPONSIBILITIES
- To ensure all passengers have purchased the correct ticket type for their journey
- To maintain a high standard of customer experience at all times
- To organise and manage the customer queuing system at the required piers
- To support and protect the revenue protection on the required piers
- To ensure clear communication is delivered to all customers and colleagues
- Be committed and flexible in your approach to work
- Ensuring we are committed to providing a punctual and reliable service to our customers
Requirements
QUALIFICATIONS & EXPERIENCE
- Previous experience in customer facing role ideally from hospitality, retail or tourism background
- A genuine desire and ability to work with the public in a front line, customer facing role
- Ability to build rapport with customers and be approachable, knowledgeable and helpful
BEHAVIOURAL COMPETENCIES:
- Communication
- Team player
- Time management
- Emotional intelligence
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