Staff Services Officer

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer 
Job Title: Staff Services Officer V 
Agency: Health & Human Services Comm 
Department: Hospitals Section 
Posting Number: 21252 
Closing Date: 11/09/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-21 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: TERRELL 
Job Location Address: 1200 E BRIN 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need.

HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Staff Services Officer V works under the direction of the Administrative Services Manager in the Health and Human Services Commission Health and Specialty Care System and performs advanced senior-level staff services work for Central Office supporting State Hospitals.

This position provides high-level consultation, guidance, support and technical assistance to senior management and facility leadership regarding staff services and workforce operations functions. 

The Staff Services Officer V oversees and manages staff services activities related to position management, Human Resource functions, position tracking and records management. Coordinates and collaborates with the State Hospitals, state and central office, facility leadership, and CFO Budget Management on workforce operations and human resources processes and procedures.

This position maintains and operates the Administrative  Operations SharePoint site; assists with the planning and implementing of agency programs and initiatives including writing and developing state hospital policies and procedures. All staff services activities are conducted in compliance with agency policies and procedures, and applicable laws and regulations.

The Staff Services Officer V participates in special projects and initiatives and represents the Administrative Services manager in meetings and discussions as assigned. Analyzes internal processes and assists with recommending and implementing changes to improve administrative policies and procedures to ensure uniform and effective business practices.

Work requires frequent interaction and coordination with various HHSC divisions and internal stakeholders to support workforce operations and resolve complex staff services issues.

The Staff Services Officer V works under minimal supervision, and exercises extensive latitude for the use of initiative, independent judgment and discretion in managing assigned responsibilities and priorities.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP)activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

1. Conducts a comprehensive review of requests for approval and supporting documentation submitted to the Central Office administrative box to ensure compliance with agency requirements, policies and procedures; coordinates additional required approvals; and communicates final approvals or denials to the facilities upon completion.

2. Manages and oversees the Central Administration mailbox, serving as one of the primary point of contacts for stakeholder inquiries, directs and prioritizes requests, ensures timely and accurate responses, and maintains comprehensive records of all correspondence in accordance with departmental protocols. Provides guidance, support, assistance answering and addressing issues, and verifying information to resolve complex staff services functions.

3. Provides high-level consultation, guidance and technical assistance to senior management, budget and the state hospitals on staff services functions, including position management, Human Resources processes and workforce operations. Examples include but not limited to assisting with conducting job analysis, position classifications, salary compensation and budget expenditures.

4. Assists with the planning, information sharing and implementation of agency programs and initiatives related to workforce operations and staff services. Develops and creates workforce operations policies and procedures. Facilitates the delivery of approved and required policies and procedures and provides consistent and thorough instruction for the state operated facilities, and senior management.

5. Participates in special projects and initiatives and represents the Administrative Manager in meetings as assigned. Actively supports and contributes to the training and professional development of new employees to ensure successful integration and performance. Participates in meetings and is responsible for preparing, distributing and maintaining official meeting minutes as requested.

6. Maintains and operates the Administrative Operations SharePoint site to ensure accurate, accessible and timely information for internal stakeholders. Serves as a liaison with internal divisions, external agencies and stakeholders to coordinate staff services activities and resolve complex workforce-related issues.

7. Exercises independent judgment and strong initiative in the performance of assigned duties, operating under minimal supervision while managing multiple priorities and deadlines.

8. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of state and federal employment laws, rules and guidelines.

Ability to follow complex procedures, adapt quickly between tasks and effectively prioritize multiple responsibilities under competing deadlines.

Skill in coordinating activities, managing and prioritizing multiple projects and priorities to meet constantly changing deadlines.

Knowledge of staff services functions, human resources administration, and position management.

Skill in budget management and monitoring facility expenditures.

Skill in establishing and maintaining effective working relationships and maintaining sensitive and confidential information.

Excellent interpersonal and communication skills (both oral and written) with people with various backgrounds at all levels of the organization.

Ability to assist in evaluating, developing, and revising processes and procedures.

Knowledge, skill and ability to operate basic office equipment and to use Windows based programs such as Word, Excel, Outlook, and other computer programs and applications.

Ability to work both within a team environment and independently. 

Ability to demonstrate good judgment and serve as a model for others in demonstrating the mission and values of HHSC.

Skill in providing guidance to staff interpreting and communicating policies and procedures and providing training and coaching to support effective job development.

Skill in communicating rules to others.

Skill in defusing potentially difficult situations.

Skill in monitoring and assessing situations and determining appropriate response.

Skill in continuous process improvement.

Ability to display a diplomatic demeanor and to effectively resolve conflict.

Ability to gather, organize and analyze data and enter information into spreadsheets.

Ability to express ideas verbally in a clear and orderly fashion.

Ability to establish and maintain rapport with co-workers and other stakeholders.

Ability to: manage conflict and build trust relationships. Manage relationships and engage stakeholders.  Make decisions and work effectively independently or in a team environment.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in human resources, business management, or a related field.

At least two years’ experience in office management, business administration, or human resource administration.

Experience and education may be substituted for each other on a year-for-year basis.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable.

As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.