SME, Business Operations - LATAM

Title: SME

Location: Bogota, Colombia

Role overview:

We are seeking a dynamic and proactive experienced Business Operations SME to join our Business Operations team in Bogota, Colombia. The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

How you will create impact:

• Monitor financial transactions to ensure seamless processing and delivery.
• Enhance the quality of services by analysing transaction data and implementing.
• Manage day-to-day operations to guarantee efficiency, quality, and adherence to regulations.
• Engage with customers through calls, emails, and messaging systems to address inquiries, resolve issues, and help as needed.
• Collaborate with cross-functional teams, including Customer Support, Product Development, Analytics.
• Compliance, and sales, to optimize operational efficiency and customer satisfaction.
• Maintain accurate records of transactions, customer interactions, and operational activities.

Essential qualifications:

• 5+ years of relevant experience in Business Operations.
• Bachelor’s degree in business administration, or related field.

Mandatory Skills & Experience:

• Strong professional Spanish-speaking capability.
• Strong understanding of LATAM payment corridors and partner operations.
• Must have prior experience in cross-border payments / international remittances/fintech payment operations.
• Ability to independently lead partner communications, effectively handling send/receive calls, operational queries, and escalations with minimal supervision and a strong sense of ownership.
• Strong analytical and problem-solving capabilities, including the ability to understand transaction/corridor issues and provide appropriate operational responses.
• Proven experience in partner management, operational escalation handling, transaction investigations, and cross-functional collaboration with Product, Technology, Compliance, and Reconciliation teams.
• Experience with banks, wallets, MTOs/payment service providers, and transaction/reconciliation operations would be an added advantage.

Interview rounds & assessments:

Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio:
A discussion with an RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 32 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

Stay connected with TerraPay on LinkedIn.